[{"id":335,"product_id":4,"question":"What types of microwave accessories can you replace or repair?","answer":"We handle glass turntables, couplers, bulbs, holders, timer knobs, mica sheets, and door hinges.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":336,"product_id":4,"question":"Do you provide original glass turntables and compatible couplers?","answer":"Yes, we supply genuine or best-quality compatible accessories for all major brands and models.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":337,"product_id":4,"question":"My microwave bulb is not working\u2014can you fix it?","answer":"Absolutely\u2014we replace bulbs and holders to restore interior lighting promptly.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":338,"product_id":4,"question":"Is it important to replace a damaged mica sheet or can it be cleaned?","answer":"A damaged mica sheet must be replaced to avoid arcing and protect vital components.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":339,"product_id":4,"question":"How do you know if the door hinge needs repair or replacement?","answer":"We check alignment, tension, and closure; if repair isn\u2019t sufficient, we\u2019ll recommend a quality replacement.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":340,"product_id":4,"question":"Can you replace the timer knob if it is broken or missing?","answer":"Yes, broken or missing knobs are replaced quickly to restore control.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":341,"product_id":4,"question":"Will installing non-original accessories affect my microwave\u2019s functioning?","answer":"We use only compatible, high-quality parts to maintain manufacturer standards and safety.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":342,"product_id":4,"question":"Are accessory replacements quick, or do they require special ordering?","answer":"Most common parts are replaced on the spot; rare items can be ordered within a few days.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":343,"product_id":4,"question":"Can I purchase spare accessories directly from Peomiz?","answer":"Yes, Peomiz offers direct sale of genuine parts and accessories, often with installation support.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":344,"product_id":4,"question":"What should I do if multiple accessories need replacement at once?","answer":"Let us know during booking; we\u2019ll bring all necessary parts for a complete, efficient service.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null}]

[{"id":1190,"product_id":117,"question":"Q1. My laptop only charges at a certain angle; will changing the adaptor fix this?","answer":"If wiggling the plug or brick changes charging, it may be a broken adaptor cable or a worn DC jack; technicians first test with a known\u2011good adaptor and, if the problem persists, inspect and quote for DC\u2011jack repair.","created_at":"2025-12-23 15:49:50","updated_at":"2025-12-23 15:49:50","deleted_at":null},{"id":1191,"product_id":117,"question":"Q2. Can I upgrade to a higher\u2011watt adaptor to charge faster?","answer":"Many laptops accept slightly higher wattage from the same brand series, but using incompatible voltage or connectors can damage the motherboard; Peomiz recommends and supplies adaptors that match OEM specifications and will advise when a higher\u2011watt unit is safe.","created_at":"2025-12-23 15:49:50","updated_at":"2025-12-23 15:49:50","deleted_at":null}]

[{"id":1645,"product_id":93,"question":"Q: B42Why is my AC running but blowing very little air?","answer":"A: This is usually due to a problem with the blower unit or fan motor. The motor may be running at a reduced speed, or the entire blower assembly may be damaged or burnt out, requiring replacement to restore airflow.","created_at":"2026-03-07 17:54:27","updated_at":"2026-03-07 17:54:27","deleted_at":null},{"id":1646,"product_id":93,"question":"Q: My air direction flap (louver\/swing blade) is stuck. Can it be fixed?","answer":"A: Yes. The issue is likely a failed swing motor assembly or damaged louver\/flap itself. We can replace the motor or the flap\/grill locks to restore full directional control of the cool air.","created_at":"2026-03-07 17:54:27","updated_at":"2026-03-07 17:54:27","deleted_at":null},{"id":1647,"product_id":93,"question":"Q: What causes a rattling or vibrating sound when the AC is blowing air?","answer":"A: A rattling or vibrating sound is often caused by a damaged, bent, or imbalanced AC fan blade. The blade needs to be replaced with a balanced unit to eliminate the noise and ensure proper air movement.","created_at":"2026-03-07 17:54:27","updated_at":"2026-03-07 17:54:27","deleted_at":null},{"id":1648,"product_id":93,"question":"Q: Is it serious if my fan or blower motor is making a grinding noise?","answer":"A: Yes, grinding noise often indicates worn or damaged motor bearings. This friction reduces motor speed, causes reduced airflow, and can lead to complete motor failure if not addressed by replacing the bearings promptly.","created_at":"2026-03-07 17:54:27","updated_at":"2026-03-07 17:54:27","deleted_at":null},{"id":1649,"product_id":93,"question":"Q: My indoor split unit seems to have no airflow at all. What is the cause?","answer":"A: The likely cause is the failure of the indoor fan motor or blower motor. Since the split unit relies on this motor to push air across the cooling coil, its failure results in minimal or absent air circulation.","created_at":"2026-03-07 17:54:27","updated_at":"2026-03-07 17:54:27","deleted_at":null}]

[{"id":933,"product_id":77,"question":"Why does my purifier water suddenly taste or smell odd?","answer":"Most often this is due to clogged carbon\/post\u2011carbon filters, an exhausted RO membrane, bacterial film inside the tank, or stored water sitting too long; Peomiz technicians inspect the filter pack, tank hygiene and TDS, then sanitize and replace the right cartridges to restore fresh\u2011tasting water.","created_at":"2025-12-04 20:20:46","updated_at":"2025-12-04 20:20:46","deleted_at":null},{"id":934,"product_id":77,"question":"My RO water tastes too flat or bitter\u2014can Peomiz fix the taste?","answer":"Yes; once purity is confirmed, the technician checks the mineralizer\/taste\u2011adjuster stage and TDS setting, then fine\u2011tunes or replaces those parts so you get safe water with balanced TDS and a more natural taste rather than over\u2011stripped or bitter water.","created_at":"2025-12-04 20:20:46","updated_at":"2025-12-04 20:20:46","deleted_at":null},{"id":935,"product_id":77,"question":"There is a \u201ctank smell\u201d if the purifier is unused for a few days\u2014is it safe?","answer":"Stale water left in the storage tank can pick up odour from plastic or mild biofilm; technicians usually drain, chemically sanitize and flush the tank and lines, and may recommend a more frequent auto\u2011flush or service interval if the unit is used only intermittently.","created_at":"2025-12-04 20:20:46","updated_at":"2025-12-04 20:20:46","deleted_at":null}]

[{"id":1677,"product_id":118,"question":"Q1. What are the warning signs that my MacBook battery must be replaced?","answer":"Typical signs include rapid drop in percentage, sudden shutdowns at 20\u201340%, battery swelling lifting the trackpad or bottom case, and macOS \u201cService Battery\u201d or \u201cReplace Soon\u201d alerts; continuing to use a swollen pack risks damage to the case and trackpad.","created_at":"2026-03-30 21:02:03","updated_at":"2026-03-30 21:02:03","deleted_at":null},{"id":1678,"product_id":118,"question":"Q2. After Peomiz replaces my MacBook battery, how long will it last and do I need to calibrate it?","answer":"With normal usage, a quality replacement should comfortably handle several hundred charge cycles; technicians perform initial calibration and share simple habits (avoiding chronic 0\u2013100% swings and extreme heat) to maintain health.","created_at":"2026-03-30 21:02:03","updated_at":"2026-03-30 21:02:03","deleted_at":null}]

[{"id":1198,"product_id":119,"question":"Q1. Why should I choose an original\u2011brand battery instead of a cheaper alternative?","answer":"OEM batteries usually offer more accurate charge reporting, better safety circuits and longer life, and they integrate cleanly with brand utilities for health monitoring and performance modes; this reduces surprise shutdowns and compatibility issues.","created_at":"2025-12-23 16:02:05","updated_at":"2025-12-23 16:02:05","deleted_at":null},{"id":1199,"product_id":119,"question":"Q2. Will installing a new original battery void my existing laptop warranty?","answer":"If the device is still under warranty, replacements done outside authorised centres can affect coverage in some brands; Peomiz helps you understand the brand\u2019s policy so you can decide between OEM service\u2011centre replacement or out\u2011of\u2011warranty style installation.","created_at":"2025-12-23 16:02:05","updated_at":"2025-12-23 16:02:05","deleted_at":null}]

[{"id":1200,"product_id":120,"question":"Q1. Are standard (non\u2011original) batteries safe for daily use?","answer":"Quality third\u2011party packs sourced from vetted suppliers with proper protection circuitry are generally safe, especially for out\u2011of\u2011warranty laptops; Peomiz uses tested models and avoids no\u2011name units that cut corners on cells or safety.","created_at":"2025-12-23 16:02:49","updated_at":"2025-12-23 16:02:49","deleted_at":null},{"id":1201,"product_id":120,"question":"Q2. Will a standard battery give the same backup as the original one?","answer":"Backup is often comparable when new, but long\u2011term capacity retention may be slightly lower than premium OEM packs; Peomiz explains the expected range so users can balance cost savings against performance and lifespan.","created_at":"2025-12-23 16:02:49","updated_at":"2025-12-23 16:02:49","deleted_at":null}]

[{"id":1202,"product_id":121,"question":"Q1. My desktop randomly restarts or shuts down\u2014how do you diagnose whether it\u2019s SMPS, RAM or something else?","answer":"Technicians use stepwise isolation: testing with a known\u2011good power supply, checking thermals and fans, running memory diagnostics, and inspecting motherboard capacitors to pinpoint the failing part before replacement.","created_at":"2025-12-23 16:06:56","updated_at":"2025-12-23 16:06:56","deleted_at":null},{"id":1203,"product_id":121,"question":"Q2. Can Peomiz add Wi\u2011Fi\/Bluetooth and extra USB ports to an old desktop?","answer":"Yes, by installing USB Wi\u2011Fi\/Bluetooth adapters, internal cards or powered hubs, older systems can gain modern connectivity and additional ports without a full platform upgrade.","created_at":"2025-12-23 16:06:56","updated_at":"2025-12-23 16:06:56","deleted_at":null}]

[{"id":1229,"product_id":126,"question":"Q1. Is a faint line or slight shadow on my MacBook screen a display issue or a motherboard problem?","answer":"Single or multiple lines, flicker or uneven brightness are usually panel or cable related, while complete loss of image with working backlight can indicate logic\u2011board graphics issues; Peomiz performs tests with external monitors to separate screen faults from board faults.","created_at":"2025-12-23 17:45:02","updated_at":"2025-12-23 17:45:02","deleted_at":null},{"id":1230,"product_id":126,"question":"Q2. Will replacing the MacBook display affect True Tone, brightness or Touch ID?","answer":"On newer models, these features are tied to the display assembly and paired electronics; Peomiz uses compatible assemblies and follows recommended pairing procedures where possible, explaining any limitations up\u2011front for non\u2011Apple\u2011centre repairs.","created_at":"2025-12-23 17:45:02","updated_at":"2025-12-23 17:45:02","deleted_at":null}]

[{"id":1236,"product_id":128,"question":"Q1. My laptop screen is cracked but the image is still visible\u2014do I need a full panel replacement?","answer":"Yes, any physical crack can spread and may expose the panel to dust or moisture; replacing the panel restores structural integrity and avoids complete failure later.","created_at":"2025-12-23 17:49:23","updated_at":"2025-12-23 17:49:23","deleted_at":null},{"id":1237,"product_id":128,"question":"Q2. How do you decide between changing the display cable and the entire screen?","answer":"If symptoms change when moving the lid or only appear at specific angles, the cable or hinge area is suspected; constant artefacts or visible liquid crystals and bleeding point towards a panel replacement, which Peomiz confirms after inspection.","created_at":"2025-12-23 17:49:23","updated_at":"2025-12-23 17:49:23","deleted_at":null}]

[{"id":1700,"product_id":208,"question":"Q: Why is my indoor AC unit dripping water?","answer":"A: The most frequent cause is a clogged or blocked drain line. When the pipe meant to carry condensation water outside is blocked by mold or dirt, the water backs up and leaks out of the indoor unit.","created_at":"2026-05-13 14:26:44","updated_at":"2026-05-13 14:26:44","deleted_at":null},{"id":1701,"product_id":208,"question":"Q: What causes the drain line to get clogged?","answer":"A: The air conditioning process creates condensation, which is highly humid. Over time, algae, mold, and dust particles mix with this water and create sludge, which eventually clogs the narrow drain pipe.","created_at":"2026-05-13 14:26:44","updated_at":"2026-05-13 14:26:44","deleted_at":null},{"id":1702,"product_id":208,"question":"Q: Can improper installation cause water leakage?","answer":"A: Yes. If the indoor unit is not installed perfectly level (or slightly tilted towards the drain), or if the drain pipe is incorrectly angled, water will pool or flow back towards the room, causing leaks.","created_at":"2026-05-13 14:26:44","updated_at":"2026-05-13 14:26:44","deleted_at":null},{"id":1703,"product_id":208,"question":"Q: I see water near my outdoor unit. Is that a problem?","answer":"A: No, not usually. The outdoor unit in a split AC also generates condensation (especially in heating mode or during defrost cycles). A puddle under the outdoor unit is typically normal and is not a sign of a leak.","created_at":"2026-05-13 14:26:44","updated_at":"2026-05-13 14:26:44","deleted_at":null},{"id":1704,"product_id":208,"question":"Q: How can I prevent the AC water leakage problem?","answer":"A: The best prevention is including drain line cleaning as part of your annual AC service. This ensures the pipe is flushed and free of sludge before the peak season.","created_at":"2026-05-13 14:26:44","updated_at":"2026-05-13 14:26:44","deleted_at":null}]

[{"id":1705,"product_id":209,"question":"Q: Why is my indoor AC unit dripping water?","answer":"A: The most frequent cause is a clogged or blocked drain line. When the pipe meant to carry condensation water outside is blocked by mold or dirt, the water backs up and leaks out of the indoor unit.","created_at":"2026-05-13 14:27:01","updated_at":"2026-05-13 14:27:01","deleted_at":null},{"id":1706,"product_id":209,"question":"Q: What causes the drain line to get clogged?","answer":"A: The air conditioning process creates condensation, which is highly humid. Over time, algae, mold, and dust particles mix with this water and create sludge, which eventually clogs the narrow drain pipe.","created_at":"2026-05-13 14:27:01","updated_at":"2026-05-13 14:27:01","deleted_at":null},{"id":1707,"product_id":209,"question":"Q: Can improper installation cause water leakage?","answer":"A: Yes. If the indoor unit is not installed perfectly level (or slightly tilted towards the drain), or if the drain pipe is incorrectly angled, water will pool or flow back towards the room, causing leaks.","created_at":"2026-05-13 14:27:01","updated_at":"2026-05-13 14:27:01","deleted_at":null},{"id":1708,"product_id":209,"question":"Q: I see water near my outdoor unit. Is that a problem?","answer":"A: No, not usually. The outdoor unit in a split AC also generates condensation (especially in heating mode or during defrost cycles). A puddle under the outdoor unit is typically normal and is not a sign of a leak.","created_at":"2026-05-13 14:27:01","updated_at":"2026-05-13 14:27:01","deleted_at":null},{"id":1709,"product_id":209,"question":"Q: How can I prevent the AC water leakage problem?","answer":"A: The best prevention is including drain line cleaning as part of your annual AC service. This ensures the pipe is flushed and free of sludge before the peak season.","created_at":"2026-05-13 14:27:01","updated_at":"2026-05-13 14:27:01","deleted_at":null}]

[{"id":942,"product_id":82,"question":"Why is my front\u2011load washing machine making loud banging or knocking sounds?","answer":"Loud banging usually means the suspension shockers are weak or broken, or the flange shaft is bent\/worn, so the drum is not supported properly and hits the cabinet during spin.","created_at":"2025-12-09 12:59:11","updated_at":"2025-12-09 12:59:11","deleted_at":null},{"id":943,"product_id":82,"question":"What causes grinding or rumbling noise during spinning?","answer":"Grinding or rumbling mostly comes from worn drum bearings or damaged oil seals, which allow metal\u2011to\u2011metal contact and water ingress into the bearing area.","created_at":"2025-12-09 12:59:11","updated_at":"2025-12-09 12:59:11","deleted_at":null},{"id":944,"product_id":82,"question":"Is it safe to keep using the machine when it vibrates heavily?","answer":"No, running the machine with heavy vibration can damage the cabinet, tub, and motor mounts, and should be stopped until the shockers, bearings, or shaft are checked.","created_at":"2025-12-09 12:59:11","updated_at":"2025-12-09 12:59:11","deleted_at":null},{"id":945,"product_id":82,"question":"How does Peomiz fix noise and vibration problems?","answer":"A technician inspects the shocker set, flange shaft triangle, and drum bearings, then replaces worn parts and re\u2011aligns the drum so it runs smoothly and quietly.","created_at":"2025-12-09 12:59:11","updated_at":"2025-12-09 12:59:11","deleted_at":null},{"id":946,"product_id":82,"question":"Will changing only one shocker solve the problem?","answer":"Ideally, the complete set of shockers (2 or 3 pieces as per model) is replaced together to restore balanced support and avoid repeat vibration issues.","created_at":"2025-12-09 12:59:11","updated_at":"2025-12-09 12:59:11","deleted_at":null},{"id":947,"product_id":82,"question":"How long does a typical noise\u2011repair visit take?","answer":"Most noise repairs, excluding rare major tub replacements, are completed within 1\u20133 hours depending on access and the parts that need replacement.","created_at":"2025-12-09 12:59:11","updated_at":"2025-12-09 12:59:11","deleted_at":null}]

[{"id":948,"product_id":83,"question":"My detergent drawer is jammed or overflowing\u2014what could be wrong?","answer":"Detergent drawers jam or overflow when they are clogged with residue, misaligned, or when water pressure and inlet flow are not properly regulated.","created_at":"2025-12-09 13:05:07","updated_at":"2025-12-09 13:05:07","deleted_at":null},{"id":949,"product_id":83,"question":"Why does my machine shake or \u201cwalk\u201d even after installation?","answer":"Shaking often happens if the machine is not level, the transit bolts were not removed, or there is cabinet rubbing, loose legs, or floor unevenness.","created_at":"2025-12-09 13:05:07","updated_at":"2025-12-09 13:05:07","deleted_at":null},{"id":950,"product_id":83,"question":"What if I see loose wires or exposed insulation near the machine?","answer":"Exposed or loose wiring is unsafe and can cause shocks or failures; it should be inspected, retaped, or re\u2011terminated by a qualified technician.","created_at":"2025-12-09 13:05:07","updated_at":"2025-12-09 13:05:07","deleted_at":null},{"id":951,"product_id":83,"question":"Can poor tap or drain connection affect washing performance?","answer":"Yes, loose or wrong tap connectors and poorly placed or kinked drain pipes can reduce water flow, cause filling\/draining issues, and even lead to leakage.","created_at":"2025-12-09 13:05:07","updated_at":"2025-12-09 13:05:07","deleted_at":null},{"id":952,"product_id":83,"question":"How does Peomiz handle miscellaneous issues under this category?","answer":"The technician checks installation, wiring, filters, hoses, balance, and cabinet clearance, then does cleaning, adjustments, retaping, and minor fixes to restore safe, smooth operation.","created_at":"2025-12-09 13:05:07","updated_at":"2025-12-09 13:05:07","deleted_at":null},{"id":953,"product_id":83,"question":"Do you also support shifting or re\u2011installing front\u2011load machines?","answer":"Yes, technicians can uninstall, move, and reinstall the machine with proper leveling and connection to ensure it runs correctly at the new location.","created_at":"2025-12-09 13:05:07","updated_at":"2025-12-09 13:05:07","deleted_at":null}]

[{"id":954,"product_id":84,"question":"When should I consider replacing the door gasket or rubber seal?","answer":"Replace the gasket if you see cuts, cracks, fungus, or water seepage around the door, as damaged seals lead to leaks and odour.","created_at":"2025-12-09 13:09:35","updated_at":"2025-12-09 13:09:35","deleted_at":null},{"id":955,"product_id":84,"question":"What are signs that the outer tub or cabinet needs replacement?","answer":"Visible cracks, rust holes, heavy deformation, or persistent leaks from the body indicate the tub or cabinet may need replacement rather than temporary patching.","created_at":"2025-12-09 13:09:35","updated_at":"2025-12-09 13:09:35","deleted_at":null},{"id":956,"product_id":84,"question":"How does limescale and sludge affect my machine parts?","answer":"Limescale and detergent sludge build up on the drum, heater, and hoses, reducing cleaning efficiency, causing odours, and increasing risk of heater failure.","created_at":"2025-12-09 13:09:35","updated_at":"2025-12-09 13:09:35","deleted_at":null},{"id":957,"product_id":84,"question":"What accessories help protect my washing machine in Indian homes?","answer":"Useful accessories include rat mesh to block rodents, sturdy stands to protect from floor moisture, covers to reduce dust, and proper inlet\/drain extension pipes.","created_at":"2025-12-09 13:09:35","updated_at":"2025-12-09 13:09:35","deleted_at":null},{"id":958,"product_id":84,"question":"How does Peomiz decide whether to repair or replace a part?","answer":"Technicians assess damage, age, and safety; if a part is cracked, rusted through, or electrically unsafe, they recommend replacement with compatible OEM\/quality spares.","created_at":"2025-12-09 13:09:35","updated_at":"2025-12-09 13:09:35","deleted_at":null},{"id":959,"product_id":84,"question":"Do you also fix or replace water inlet and drain hoses?","answer":"Yes, blocked, leaking, or short hoses, filters, and tap adaptors can be cleaned or replaced so water flows correctly and installations are safe and tidy.","created_at":"2025-12-09 13:09:35","updated_at":"2025-12-09 13:09:35","deleted_at":null}]

[{"id":966,"product_id":85,"question":"My machine is completely dead and doesn\u2019t turn on\u2014what could be wrong?","answer":"A dead machine usually points to a faulty power cord or plug, blown fuse, defective low\u2011voltage transformer, or failure in the main or display PCB.","created_at":"2025-12-09 13:19:21","updated_at":"2025-12-09 13:19:21","deleted_at":null},{"id":967,"product_id":85,"question":"Why does my washer turn off mid\u2011cycle or restart on its own?","answer":"Intermittent shutdowns often indicate unstable power, dry joints or burnt components on the PCB, or a failing timer or control module.","created_at":"2025-12-09 13:19:21","updated_at":"2025-12-09 13:19:21","deleted_at":null},{"id":968,"product_id":85,"question":"What is the role of the PCB in a front\u2011load washing machine?","answer":"The PCB (or MCU\/inverter board) controls power distribution, motor speed, program selection, and safety checks, so faults there can stop multiple functions at once.","created_at":"2025-12-09 13:19:21","updated_at":"2025-12-09 13:19:21","deleted_at":null},{"id":969,"product_id":85,"question":"Can I just tape a loose plug or extension cord and continue using it?","answer":"No, makeshift fixes are unsafe; damaged plugs or cords should be replaced to avoid shocks, overheating, or fire hazards.","created_at":"2025-12-09 13:19:21","updated_at":"2025-12-09 13:19:21","deleted_at":null},{"id":970,"product_id":85,"question":"How does Peomiz resolve power\u2011related issues?","answer":"A technician checks the socket, plug, cord, and voltage, then diagnoses the PCB, transformer, timer, and related circuits, repairing or replacing faulty modules and testing all programs.","created_at":"2025-12-09 13:19:21","updated_at":"2025-12-09 13:19:21","deleted_at":null},{"id":971,"product_id":85,"question":"Will I lose my machine\u2019s programs if the PCB is changed?","answer":"Replacement PCBs are model\u2011matched and configured so that standard wash programs are retained or restored according to the manufacturer\u2019s specifications.","created_at":"2025-12-09 13:19:21","updated_at":"2025-12-09 13:19:21","deleted_at":null}]

[{"id":984,"product_id":86,"question":"Why is my front\u2011load machine not spinning or leaving clothes very wet?","answer":"Poor or no spin usually happens when water is not draining properly due to a weak or failed drain pump motor, blocked pump housing, or leaky\/blocked drain paths.","created_at":"2025-12-09 13:39:23","updated_at":"2025-12-09 13:39:23","deleted_at":null},{"id":985,"product_id":86,"question":"The machine shows a drain or spin error\u2014what does that mean?","answer":"Drain or spin errors indicate the control board senses standing water, unbalanced load, or pump malfunction, so it stops or limits the spin to protect the machine.","created_at":"2025-12-09 13:39:23","updated_at":"2025-12-09 13:39:23","deleted_at":null},{"id":986,"product_id":86,"question":"Can a clogged filter alone stop the spin cycle?","answer":"Yes, a clogged filter or coin\/foreign object stuck in the pump housing can block water flow, causing the machine to abort or weaken the final spin.","created_at":"2025-12-09 13:39:23","updated_at":"2025-12-09 13:39:23","deleted_at":null},{"id":987,"product_id":86,"question":"How does Peomiz fix spin and drain issues?","answer":"Technicians clean the filter and pump housing, check hoses, and test the drain pump motor; if the motor or pump assembly is weak or burnt, they replace it and re\u2011test the spin.","created_at":"2025-12-09 13:39:23","updated_at":"2025-12-09 13:39:23","deleted_at":null},{"id":988,"product_id":86,"question":"Does overloading the drum affect spinning?","answer":"Overloading causes imbalance, heavy vibration, and sometimes spin cancellation, so the load should be reduced and distributed evenly for proper spinning.","created_at":"2025-12-09 13:39:23","updated_at":"2025-12-09 13:39:23","deleted_at":null},{"id":989,"product_id":86,"question":"How long does a drain pump replacement usually take?","answer":"In most cases, diagnosing and replacing a drain pump motor or assembly takes 45\u201390 minutes, depending on access and model design.","created_at":"2025-12-09 13:39:23","updated_at":"2025-12-09 13:39:23","deleted_at":null}]

[{"id":978,"product_id":87,"question":"Why is my machine not taking water or overfilling during wash?","answer":"This usually points to faulty inlet valves (AC\/DC 1\u2011\/2\u2011\/3\u2011way) or a defective pressure\/level sensor or sensor pipe, which stops the machine from reading water level correctly.","created_at":"2025-12-09 13:38:55","updated_at":"2025-12-09 13:38:55","deleted_at":null},{"id":979,"product_id":87,"question":"What causes the drum not to rotate or wash weakly?","answer":"Weak or no washing is commonly due to a worn or loose V\u2011belt, faulty motor or capacitor, damaged pulley, or in some models a failing direct\u2011drive motor or hall sensor.","created_at":"2025-12-09 13:38:55","updated_at":"2025-12-09 13:38:55","deleted_at":null},{"id":980,"product_id":87,"question":"Why are my clothes coming out cold when I selected a hot wash?","answer":"If the heater or heater sensor is faulty, the machine may skip heating or trigger errors, so water stays cold even on hot or warm programs.","created_at":"2025-12-09 13:38:55","updated_at":"2025-12-09 13:38:55","deleted_at":null},{"id":981,"product_id":87,"question":"How do leaks and noise relate to washing issues?","answer":"Cracked drums, worn bearings, or damaged gaskets and seals can cause water leakage, abnormal noise, and vibration during the wash cycle.","created_at":"2025-12-09 13:38:55","updated_at":"2025-12-09 13:38:55","deleted_at":null},{"id":982,"product_id":87,"question":"How does Peomiz approach washing\u2011performance complaints?","answer":"The technician checks water intake, pressure and level sensors, inlet valves, drum\/tub condition, belt and pulley, motor, heater, and related sensors, then repairs or replaces faulty parts and runs a full test wash.","created_at":"2025-12-09 13:38:55","updated_at":"2025-12-09 13:38:55","deleted_at":null},{"id":983,"product_id":87,"question":"Can a simple descaling solve some washing problems?","answer":"Yes, heavy limescale can affect valves, heaters, and drum movement, so a chemical descaling and drum clean is often recommended along with any required part replacement.","created_at":"2025-12-09 13:38:55","updated_at":"2025-12-09 13:38:55","deleted_at":null}]

[{"id":996,"product_id":88,"question":"Why is water leaking from the bottom or back of my front\u2011load washer?","answer":"Bottom or rear leaks often come from blocked or loose drain hoses, cracked or punctured drain rubber, or a clogged filter causing water to back up.","created_at":"2025-12-09 13:52:13","updated_at":"2025-12-09 13:52:13","deleted_at":null},{"id":997,"product_id":88,"question":"Can a blocked filter cause water to appear at the front?","answer":"Yes, when the filter is clogged, water may escape from seals or joints instead of flowing cleanly through the drain path.","created_at":"2025-12-09 13:52:13","updated_at":"2025-12-09 13:52:13","deleted_at":null},{"id":998,"product_id":88,"question":"What should I do if I see water around the machine after every wash?","answer":"Switch off power, avoid running another cycle, and book a service so a technician can inspect hoses, filter, door gasket, and tub for visible damage.","created_at":"2025-12-09 13:52:13","updated_at":"2025-12-09 13:52:13","deleted_at":null},{"id":999,"product_id":88,"question":"How does Peomiz fix water leakage problems?","answer":"The technician opens and cleans the filter, checks and tightens all drain and inlet connections, and replaces any cracked, punctured, or loose hoses or rubbers.","created_at":"2025-12-09 13:52:13","updated_at":"2025-12-09 13:52:13","deleted_at":null},{"id":1000,"product_id":88,"question":"Will I need to replace the entire tub for a minor leak?","answer":"Not always\u2014if the leak is limited to hoses, clamps, or gasket areas, only those parts are replaced; tub replacement is suggested only when cracks or rust holes are clearly visible.","created_at":"2025-12-09 13:52:13","updated_at":"2025-12-09 13:52:13","deleted_at":null},{"id":1001,"product_id":88,"question":"How can I prevent future leaks?","answer":"Regularly cleaning the filter, avoiding over\u2011dosage of detergent, ensuring hoses are not kinked or pulled, and scheduling periodic maintenance help minimize future leakage issues.","created_at":"2025-12-09 13:52:13","updated_at":"2025-12-09 13:52:13","deleted_at":null}]

[{"id":1369,"product_id":153,"question":"Q1. My gaming PC\u2019s FPS has dropped and fans are loud\u2014will a service actually improve performance?","answer":"Dust buildup and dried thermal paste often cause higher temperatures and throttling, forcing CPU\/GPU to slow down; cleaning, re\u2011pasting and optimising airflow can restore expected clocks and stabilise FPS.","created_at":"2025-12-23 19:37:30","updated_at":"2025-12-23 19:37:30","deleted_at":null},{"id":1370,"product_id":153,"question":"Q2. Can Peomiz help optimise my gaming build for future upgrades?","answer":"Technicians can review PSU headroom, case airflow, motherboard compatibility and storage\/RAM configuration to suggest a phased upgrade path so you can add better GPUs or SSDs later without re\u2011building from scratch.","created_at":"2025-12-23 19:37:30","updated_at":"2025-12-23 19:37:30","deleted_at":null}]

[{"id":1371,"product_id":154,"question":"Q1. Why do small parts like hinges, indicator boards or eDP cables matter so much in gaming laptops?","answer":"Gaming machines pack powerful components in tight spaces, so a weak hinge, misaligned cable or failing auxiliary fan can lead to display issues, throttling or even board damage; replacing these spares early prevents bigger failures.","created_at":"2025-12-23 19:39:31","updated_at":"2025-12-23 19:39:31","deleted_at":null},{"id":1372,"product_id":154,"question":"Q2. Can you source rare gaming\u2011specific parts for older models?","answer":"Subject to market availability, Peomiz works with multiple suppliers for hinges, RGB keyboards, specialty fans and power components, and will clearly communicate when only compatible or refurbished options exist.","created_at":"2025-12-23 19:39:31","updated_at":"2025-12-23 19:39:31","deleted_at":null}]

[{"id":1757,"product_id":216,"question":"Q: Why is my indoor AC unit dripping water?","answer":"A: The most frequent cause is a clogged or blocked drain line. When the pipe meant to carry condensation water outside is blocked by mold or dirt, the water backs up and leaks out of the indoor unit.","created_at":"2026-05-13 15:27:34","updated_at":"2026-05-13 15:27:34","deleted_at":null},{"id":1758,"product_id":216,"question":"Q: What causes the drain line to get clogged?","answer":"A: The air conditioning process creates condensation, which is highly humid. Over time, algae, mold, and dust particles mix with this water and create sludge, which eventually clogs the narrow drain pipe.","created_at":"2026-05-13 15:27:34","updated_at":"2026-05-13 15:27:34","deleted_at":null},{"id":1759,"product_id":216,"question":"Q: Can improper installation cause water leakage?","answer":"A: Yes. If the indoor unit is not installed perfectly level (or slightly tilted towards the drain), or if the drain pipe is incorrectly angled, water will pool or flow back towards the room, causing leaks.","created_at":"2026-05-13 15:27:34","updated_at":"2026-05-13 15:27:34","deleted_at":null},{"id":1760,"product_id":216,"question":"Q: I see water near my outdoor unit. Is that a problem?","answer":"A: No, not usually. The outdoor unit in a split AC also generates condensation (especially in heating mode or during defrost cycles). A puddle under the outdoor unit is typically normal and is not a sign of a leak.","created_at":"2026-05-13 15:27:34","updated_at":"2026-05-13 15:27:34","deleted_at":null},{"id":1761,"product_id":216,"question":"Q: How can I prevent the AC water leakage problem?","answer":"A: The best prevention is including drain line cleaning as part of your annual AC service. This ensures the pipe is flushed and free of sludge before the peak season.","created_at":"2026-05-13 15:27:34","updated_at":"2026-05-13 15:27:34","deleted_at":null}]

[{"id":1385,"product_id":158,"question":"Q1. What are the signs that my HDD is about to fail and needs urgent replacement?","answer":"Clicking or grinding noises, frequent system freezes, very slow file access and SMART health warnings are strong indicators that the drive is degrading and data should be backed up or cloned immediately.","created_at":"2025-12-23 19:43:42","updated_at":"2025-12-23 19:43:42","deleted_at":null},{"id":1386,"product_id":158,"question":"Q2. Should I replace my HDD with another HDD or upgrade to SSD instead?","answer":"For capacity\u2011heavy but non\u2011speed\u2011critical tasks, a high\u2011capacity HDD still works well; for everyday OS and app use, Peomiz usually recommends shifting the system drive to SSD and using HDD as secondary storage if needed.","created_at":"2025-12-23 19:43:42","updated_at":"2025-12-23 19:43:42","deleted_at":null}]

[{"id":1378,"product_id":156,"question":"Q1. My older MacBook with Apple SSD feels very slow\u2014will upgrading the SSD actually make a big difference?","answer":"Moving from early\u2011generation SSDs or nearly\u2011full drives to newer, larger modules often delivers noticeably faster boot, app launch and file\u2011copy speeds, especially when combined with a clean macOS install.","created_at":"2025-12-23 19:41:25","updated_at":"2025-12-23 19:41:25","deleted_at":null},{"id":1379,"product_id":156,"question":"Q2. Will I lose my data when you replace the Apple SSD card?","answer":"Where the old drive is readable, Peomiz attempts a full clone or targeted data migration; if the disk is failing badly, only partial recovery may be possible, so users are always advised to keep independent backups.","created_at":"2025-12-23 19:41:25","updated_at":"2025-12-23 19:41:25","deleted_at":null}]

[{"id":927,"product_id":74,"question":"What should I check before booking Peomiz for a new purifier installation?","answer":"You mainly need a free power socket, a nearby tap or pipeline connection with adequate pressure, a drain point for reject water, and suitable wall space or platform; Peomiz installers verify these on\u2011site and bring standard fittings, brackets and tubing required for a clean, leak\u2011free installation.","created_at":"2025-12-04 20:02:57","updated_at":"2025-12-04 20:02:57","deleted_at":null},{"id":928,"product_id":74,"question":"Can Peomiz reinstall or relocate my purifier if I am shifting home?","answer":"Yes; the technician carefully dismantles the unit, caps the open ports, transports and reinstalls it at the new location, flushing filters and checking TDS, pressure and leakage so the system runs like before after shifting.","created_at":"2025-12-04 20:02:57","updated_at":"2025-12-04 20:02:57","deleted_at":null}]

[{"id":1737,"product_id":210,"question":"Q: Why is my indoor AC unit dripping water?","answer":"A: The most frequent cause is a clogged or blocked drain line. When the pipe meant to carry condensation water outside is blocked by mold or dirt, the water backs up and leaks out of the indoor unit.","created_at":"2026-05-13 14:55:39","updated_at":"2026-05-13 14:55:39","deleted_at":null},{"id":1738,"product_id":210,"question":"Q: What causes the drain line to get clogged?","answer":"A: The air conditioning process creates condensation, which is highly humid. Over time, algae, mold, and dust particles mix with this water and create sludge, which eventually clogs the narrow drain pipe.","created_at":"2026-05-13 14:55:39","updated_at":"2026-05-13 14:55:39","deleted_at":null},{"id":1739,"product_id":210,"question":"Q: Can improper installation cause water leakage?","answer":"A: Yes. If the indoor unit is not installed perfectly level (or slightly tilted towards the drain), or if the drain pipe is incorrectly angled, water will pool or flow back towards the room, causing leaks.","created_at":"2026-05-13 14:55:39","updated_at":"2026-05-13 14:55:39","deleted_at":null},{"id":1740,"product_id":210,"question":"Q: I see water near my outdoor unit. Is that a problem?","answer":"A: No, not usually. The outdoor unit in a split AC also generates condensation (especially in heating mode or during defrost cycles). A puddle under the outdoor unit is typically normal and is not a sign of a leak.","created_at":"2026-05-13 14:55:39","updated_at":"2026-05-13 14:55:39","deleted_at":null},{"id":1741,"product_id":210,"question":"Q: How can I prevent the AC water leakage problem?","answer":"A: The best prevention is including drain line cleaning as part of your annual AC service. This ensures the pipe is flushed and free of sludge before the peak season.","created_at":"2026-05-13 14:55:39","updated_at":"2026-05-13 14:55:39","deleted_at":null}]

[{"id":1742,"product_id":211,"question":"Q: Why is my indoor AC unit dripping water?","answer":"A: The most frequent cause is a clogged or blocked drain line. When the pipe meant to carry condensation water outside is blocked by mold or dirt, the water backs up and leaks out of the indoor unit.","created_at":"2026-05-13 14:56:04","updated_at":"2026-05-13 14:56:04","deleted_at":null},{"id":1743,"product_id":211,"question":"Q: What causes the drain line to get clogged?","answer":"A: The air conditioning process creates condensation, which is highly humid. Over time, algae, mold, and dust particles mix with this water and create sludge, which eventually clogs the narrow drain pipe.","created_at":"2026-05-13 14:56:04","updated_at":"2026-05-13 14:56:04","deleted_at":null},{"id":1744,"product_id":211,"question":"Q: Can improper installation cause water leakage?","answer":"A: Yes. If the indoor unit is not installed perfectly level (or slightly tilted towards the drain), or if the drain pipe is incorrectly angled, water will pool or flow back towards the room, causing leaks.","created_at":"2026-05-13 14:56:04","updated_at":"2026-05-13 14:56:04","deleted_at":null},{"id":1745,"product_id":211,"question":"Q: I see water near my outdoor unit. Is that a problem?","answer":"A: No, not usually. The outdoor unit in a split AC also generates condensation (especially in heating mode or during defrost cycles). A puddle under the outdoor unit is typically normal and is not a sign of a leak.","created_at":"2026-05-13 14:56:04","updated_at":"2026-05-13 14:56:04","deleted_at":null},{"id":1746,"product_id":211,"question":"Q: How can I prevent the AC water leakage problem?","answer":"A: The best prevention is including drain line cleaning as part of your annual AC service. This ensures the pipe is flushed and free of sludge before the peak season.","created_at":"2026-05-13 14:56:04","updated_at":"2026-05-13 14:56:04","deleted_at":null}]

[{"id":1387,"product_id":159,"question":"Q1. Some keys double\u2011type or don\u2019t register\u2014can this be fixed without replacing the whole MacBook keyboard?","answer":"Yes, Peomiz can set up a USB or wireless keyboard as a workaround, especially for older or budget machines; however, for portability and resale value, many users still choose internal keyboard replacement.","created_at":"2025-12-23 19:44:43","updated_at":"2025-12-23 19:44:43","deleted_at":null},{"id":1388,"product_id":159,"question":"Q2. What causes backlit keyboards to fail and can only the backlight be fixed?","answer":"Backlight issues commonly stem from cable damage, liquid ingress or LED strip failure; sometimes replacing just the keyboard is faster and more economical than attempting board\u2011level repair of the lighting circuit.","created_at":"2025-12-23 19:44:43","updated_at":"2025-12-23 19:44:43","deleted_at":null}]

[{"id":1389,"product_id":160,"question":"Q1. My laptop keyboard has a few dead keys\u2014can I use an external keyboard instead of replacing it?","answer":"Yes, Peomiz can set up a USB or wireless keyboard as a workaround, especially for older or budget machines; however, for portability and resale value, many users still choose internal keyboard replacement.","created_at":"2025-12-23 19:46:02","updated_at":"2025-12-23 19:46:02","deleted_at":null},{"id":1390,"product_id":160,"question":"Q2. What causes backlit keyboards to fail and can only the backlight be fixed?","answer":"Backlight issues commonly stem from cable damage, liquid ingress or LED strip failure; sometimes replacing just the keyboard is faster and more economical than attempting board\u2011level repair of the lighting circuit.","created_at":"2025-12-23 19:46:02","updated_at":"2025-12-23 19:46:02","deleted_at":null}]

[{"id":1391,"product_id":161,"question":"Q1. How often should I service my laptop or desktop if it seems to be working fine?","answer":"For typical home\/office use, a full clean\u2011up and tune\u2011up every 9\u201312 months helps control dust, thermals and software bloat; gaming or heavy workloads may benefit from 6\u2011monthly maintenance.","created_at":"2025-12-23 19:47:52","updated_at":"2025-12-23 19:47:52","deleted_at":null},{"id":1392,"product_id":161,"question":"Q2. What improvements can I expect from a standard servicing without any hardware upgrade?","answer":"Users usually notice cooler operation, quieter fans, faster boot and app load times and fewer random freezes, as junk files are cleared, drivers updated and vents\/fans cleaned.","created_at":"2025-12-23 19:47:52","updated_at":"2025-12-23 19:47:52","deleted_at":null}]

[{"id":922,"product_id":78,"question":"Why is the water flow from my RO\/UV purifier very slow?","answer":"Slow flow is usually due to choked pre\u2011filters or membrane, low input water pressure, a weak pump, or low pressure in the RO tank; Peomiz checks each stage, cleans or replaces clogged filters, tests pump and pressure, and restores normal flow without compromising purification.","created_at":"2025-12-04 17:51:12","updated_at":"2025-12-04 17:51:12","deleted_at":null},{"id":923,"product_id":78,"question":"My purifier\u2019s tank fills very slowly even though tap pressure is good\u2014what could be wrong?","answer":"In such cases the inlet valve, flow restrictor, or internal tubing may be partially blocked, or the RO membrane may be nearing end of life; the technician measures actual flow and pressure inside the unit, clears or changes the affected parts, and confirms tank fill time before closing the job.","created_at":"2025-12-04 17:51:12","updated_at":"2025-12-04 17:51:12","deleted_at":null}]

[{"id":1394,"product_id":163,"question":"Q1. Are missing screws or worn rubber feet really important to fix?","answer":"Yes, missing screws can increase flex on the logic board or display assembly, while worn\/broken feet reduce airflow and scratch surfaces; inexpensive minor repairs can prevent long\u2011term damage.","created_at":"2025-12-23 19:49:40","updated_at":"2025-12-23 19:49:40","deleted_at":null},{"id":1395,"product_id":163,"question":"Q2. Can Peomiz help with minor cosmetic strips or trims that have started peeling?","answer":"Where compatible strips or adhesives are available, technicians can re\u2011fit or replace them to restore a clean look and proper sealing, especially around palm rests and display edges.","created_at":"2025-12-23 19:49:40","updated_at":"2025-12-23 19:49:40","deleted_at":null}]

[{"id":445,"product_id":5,"question":"What does Peomiz include in its minor service for microwaves?","answer":"Minor services include cavity cleaning, cabinet adjustment, plug checks, ventilation cleaning, and wire retaping.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":446,"product_id":5,"question":"How is a cavity cleaning different from regular user cleaning?","answer":"Our cleaning removes stubborn stains, disinfects crevices, and helps maintain hygiene and performance.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":447,"product_id":5,"question":"Do you adjust and tighten body panels and doors during minor service?","answer":"Yes, we check and secure all panels, hinges, and fasteners to ensure safe operation.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":448,"product_id":5,"question":"Will you check the electrical plug and retape wires if needed?","answer":"Electrical plugs and wires are thoroughly inspected and repaired\/taped as necessary for safety.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":449,"product_id":5,"question":"How do you clean the microwave\u2019s ventilation areas?","answer":"We remove dust, debris, and blockages from vents and fans to improve airflow and prevent overheating.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":450,"product_id":5,"question":"Can minor service help prevent bigger issues or breakdowns?","answer":"Regular minor servicing detects small problems early, helping avoid major repairs and extending appliance life.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":451,"product_id":5,"question":"How often should a microwave be scheduled for minor service?","answer":"We recommend minor service every 6\u201312 months, depending on usage.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":452,"product_id":5,"question":"Is the minor service available as a standalone option or included in repair?","answer":"Minor service is available both standalone and can be bundled with repairs at a reduced bundled rate.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":453,"product_id":5,"question":"How long does a typical minor service appointment take?","answer":"Minor servicing typically takes 30\u201345 minutes, depending on the appliance\u2019s condition.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":454,"product_id":5,"question":"Does Peomiz offer annual maintenance packages for hassle-free minor services?","answer":"Yes, cost-effective annual plans are available for routine care, priority support, and peace of mind.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null}]

[{"id":1730,"product_id":214,"question":"Q1. My laptop only charges at a certain angle; will changing the adaptor fix this?","answer":"If wiggling the plug or brick changes charging, it may be a broken adaptor cable or a worn DC jack; technicians first test with a known\u2011good adaptor and, if the problem persists, inspect and quote for DC\u2011jack repair.","created_at":"2026-05-13 14:39:54","updated_at":"2026-05-13 14:39:54","deleted_at":null},{"id":1731,"product_id":214,"question":"Q2. Can I upgrade to a higher\u2011watt adaptor to charge faster?","answer":"Many laptops accept slightly higher wattage from the same brand series, but using incompatible voltage or connectors can damage the motherboard; Peomiz recommends and supplies adaptors that match OEM specifications and will advise when a higher\u2011watt unit is safe.","created_at":"2026-05-13 14:39:54","updated_at":"2026-05-13 14:39:54","deleted_at":null}]

[{"id":1401,"product_id":164,"question":"Q1. My laptop overheats and is noisy\u2014how do I know if it needs a new fan or just cleaning?","answer":"Fans clogged with dust or dried thermal paste can often be revived by cleaning and re\u2011pasting, but grinding noises or wobble suggest mechanical wear; Peomiz inspects both and recommends a new fan if bearings are worn.","created_at":"2025-12-23 19:51:41","updated_at":"2025-12-23 19:51:41","deleted_at":null},{"id":1402,"product_id":164,"question":"Q2. Can you repair broken hinges and cracked body panels without changing the whole casing?","answer":"For many models, specific hinge sets, palm rests or bases are available and can be replaced without a full chassis swap; when parts are discontinued, epoxy\u2011only fixes are discouraged and options are discussed transparently.","created_at":"2025-12-23 19:51:41","updated_at":"2025-12-23 19:51:41","deleted_at":null}]

[{"id":1408,"product_id":166,"question":"Q1. Is motherboard repair reliable, or is replacement always better?","answer":"Quality board\u2011level repair with proper tools and components can restore full functionality at a fraction of replacement cost, especially for power\u2011rail and I\/O controller faults; Peomiz advises replacement when damage is widespread or spares are scarce.","created_at":"2025-12-23 19:53:02","updated_at":"2025-12-23 19:53:02","deleted_at":null},{"id":1409,"product_id":166,"question":"Q2. My laptop is dead after a liquid spill\u2014what are the realistic chances of recovery?","answer":"Success depends on how quickly power was disconnected and how far corrosion has spread; prompt ultrasonic cleaning and component\u2011level work can save many boards, but storage devices and some chips may still need replacement.phonerepairmore","created_at":"2025-12-23 19:53:02","updated_at":"2025-12-23 19:53:02","deleted_at":null}]

[{"id":1632,"product_id":95,"question":"Q: My AC is running, but it's not cooling the room. What's the first thing to check?","answer":"A: The most common cause is a low refrigerant gas level due to a leak. We first identify and repair the leak (e.g., at flare nuts or coils), and then perform a Gas Charging to restore the correct pressure.","created_at":"2026-03-07 17:53:16","updated_at":"2026-03-07 17:53:16","deleted_at":null},{"id":1633,"product_id":95,"question":"Q: What happens when the AC compressor fails?","answer":"A: The compressor is the heart of the refrigeration cycle. When it fails (burns out or is damaged), the AC cannot cycle refrigerant to remove heat, resulting in a complete loss of cooling output. It must be replaced with a compatible unit.","created_at":"2026-03-07 17:53:16","updated_at":"2026-03-07 17:53:16","deleted_at":null},{"id":1634,"product_id":95,"question":"Q: Why is my AC running but not cooling the room effectively?","answer":"A: The two most common causes are low refrigerant gas due to a leak, or the evaporator\/condenser coils being too dirty or damaged to properly exchange heat.","created_at":"2026-03-07 17:53:16","updated_at":"2026-03-07 17:53:16","deleted_at":null},{"id":1635,"product_id":95,"question":"Q: My AC needs \"Gas Charging.\" Does this mean I have a leak?","answer":"A: Yes, an AC system operates in a closed loop, so if the refrigerant gas level is low, it indicates a leak somewhere in the system (e.g., at flare nuts or a coil). A technician must find and repair the leak before recharging the gas.","created_at":"2026-03-07 17:53:16","updated_at":"2026-03-07 17:53:16","deleted_at":null},{"id":1636,"product_id":95,"question":"Q: What happens if the compressor fails?","answer":"A: The compressor is the 'heart' of the AC; if it is damaged or burnt out, the refrigeration cycle stops completely, resulting in zero cooling. The entire compressor unit must be replaced with a compatible one.","created_at":"2026-03-07 17:53:16","updated_at":"2026-03-07 17:53:16","deleted_at":null},{"id":1637,"product_id":95,"question":"Q: What is the purpose of anti-rust coating on the coils?","answer":"A: Applying an anti-rust spray prevents corrosion on copper coils and connections, which significantly reduces the risk of tiny cracks developing that can lead to refrigerant gas leaks and cooling loss over time.","created_at":"2026-03-07 17:53:16","updated_at":"2026-03-07 17:53:16","deleted_at":null},{"id":1638,"product_id":95,"question":"Q: Can a dirty outdoor unit cause less cooling?","answer":"A: Absolutely. If the outdoor condenser coil is clogged with dust or debris, it cannot effectively reject heat to the outside air, making the entire system inefficient and leading to significantly reduced cooling performance.","created_at":"2026-03-07 17:53:16","updated_at":"2026-03-07 17:53:16","deleted_at":null},{"id":1639,"product_id":95,"question":"Q: What is the Capillary and Filter Replacement service for?","answer":"A: This service is needed when the capillary tube or filter-drier is restricted or clogged, blocking the necessary flow of refrigerant. Replacing them restores the proper refrigerant circulation and cooling efficiency.","created_at":"2026-03-07 17:53:16","updated_at":"2026-03-07 17:53:16","deleted_at":null}]

[{"id":355,"product_id":2,"question":"My microwave oven runs but doesn\u2019t heat food\u2014what could be wrong?","answer":"This may be due to a faulty magnetron, capacitor, diode, control board, or temperature sensor.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":356,"product_id":2,"question":"What components usually cause \u201cNo Heating\u201d issues?","answer":"Most often, it\u2019s the magnetron, high voltage capacitor, HV diode, or the relay circuit on the control board.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":357,"product_id":2,"question":"How will you test and diagnose the heating problem?","answer":"We use professional testing tools to check high voltage circuits, sensors, and relays, identifying the exact fault.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":358,"product_id":2,"question":"Do you carry magnetrons and capacitors in stock for quick replacements?","answer":"We stock parts for common models and can source any special components swiftly to minimize your downtime.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":359,"product_id":2,"question":"Are heating repairs covered by a warranty?","answer":"Yes, all our heating-related repairs and parts come with a warranty for your assurance.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":360,"product_id":2,"question":"Can you fix grill and convection heater problems along with microwave heating?","answer":"Yes, we\u2019re fully equipped to service all heating modes, including grill and convection.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":361,"product_id":2,"question":"How long does a \u201cNo Heating\u201d repair usually take?","answer":"Most repairs are completed within 1\u20132 hours; may need a revisit if special-order parts are required.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":362,"product_id":2,"question":"Is there a risk of repeated heating failures after a repair?","answer":"Not if repaired with quality parts\u2014but we also inspect for underlying issues to prevent repeat failures.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":363,"product_id":2,"question":"What maintenance tips help avoid heating problems in the future?","answer":"Regular cleaning, not running empty, and timely maintenance keep heating systems working reliably.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":364,"product_id":2,"question":"Do you conduct a full safety check after repairing the heating system?","answer":"Yes, every heating repair concludes with a safety and functionality test for your protection.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null}]

[{"id":902,"product_id":1,"question":"My microwave oven is not turning on\u2014what could be the reason?","answer":"Common causes include a faulty power supply, blown fuse, defective door switch, loose wiring, or a failed control board.","created_at":"2025-12-04 17:18:13","updated_at":"2025-12-04 17:18:13","deleted_at":null},{"id":903,"product_id":1,"question":"Can Peomiz repair power supply issues at home or does the oven need to be taken to a workshop?","answer":"Most power issues are resolved on-site; only rare, specialized repairs may require workshop attention, which we\u2019ll arrange for you.","created_at":"2025-12-04 17:18:13","updated_at":"2025-12-04 17:18:13","deleted_at":null},{"id":904,"product_id":1,"question":"Will you check the plug, socket, and circuit as part of the service?","answer":"Yes, our service includes a thorough inspection of the plug, socket, and circuit for complete diagnostics.","created_at":"2025-12-04 17:18:13","updated_at":"2025-12-04 17:18:13","deleted_at":null},{"id":905,"product_id":1,"question":"How do you diagnose whether the problem is with the internal wiring or control board?","answer":"Technicians use advanced multimeters and diagnostic tools to pinpoint faults, ensuring accurate assessment before any repair.","created_at":"2025-12-04 17:18:13","updated_at":"2025-12-04 17:18:13","deleted_at":null},{"id":906,"product_id":1,"question":"Is it safe to use my microwave if it keeps losing power intermittently?","answer":"No\u2014intermittent power loss is a safety risk; please disconnect and let us inspect the oven before further use.","created_at":"2025-12-04 17:18:13","updated_at":"2025-12-04 17:18:13","deleted_at":null},{"id":907,"product_id":1,"question":"What are the costs involved for fixing \u201cNo Power\u201d problems?","answer":"Costs depend on the root cause; we provide a clear, upfront quote after diagnosis\u2014no hidden or surprise fees.","created_at":"2025-12-04 17:18:13","updated_at":"2025-12-04 17:18:13","deleted_at":null},{"id":908,"product_id":1,"question":"How quickly can the main power fault be repaired?","answer":"Many power faults can be fixed within an hour, but complex problems may require extra time if replacement parts are needed.","created_at":"2025-12-04 17:18:13","updated_at":"2025-12-04 17:18:13","deleted_at":null},{"id":909,"product_id":1,"question":"What happens if you find multiple faults causing the power issue?","answer":"We\u2019ll inform you of all findings, detail the full scope of repairs, and only proceed with your approval for any additional work.","created_at":"2025-12-04 17:18:13","updated_at":"2025-12-04 17:18:13","deleted_at":null},{"id":910,"product_id":1,"question":"Can a blown fuse be replaced on-site during the service?","answer":"Yes, our technicians carry standard fuses and can replace them immediately if that\u2019s the only problem.","created_at":"2025-12-04 17:18:13","updated_at":"2025-12-04 17:18:13","deleted_at":null},{"id":911,"product_id":1,"question":"Will I receive a report on the repairs performed for power issues?","answer":"Yes, you\u2019ll receive a detailed service report outlining the problem, the work performed, and any replacement parts used.","created_at":"2025-12-04 17:18:13","updated_at":"2025-12-04 17:18:13","deleted_at":null}]

[{"id":924,"product_id":79,"question":"My purifier has no lights or sound\u2014how does Peomiz diagnose \u201cno power\u201d issues?","answer":"The technician first checks the wall socket and adapter\/SMPS, then inspects wiring, fuses and the main PCB; most \u201cdead\u201d units are revived by fixing loose connections or replacing a faulty adapter or SMPS, and only rarely require PCB replacement.","created_at":"2025-12-04 17:52:45","updated_at":"2025-12-04 17:52:45","deleted_at":null}]

[{"id":1650,"product_id":96,"question":"Q: I hear a loud rattling noise from my indoor unit. What is causing it?","answer":"A: A rattling noise is typically caused by loose components such as unsecured cabinet panels or an imbalanced blower fan. We secure the loose fixtures and rebalance the fan to eliminate the noise.","created_at":"2026-03-07 17:54:30","updated_at":"2026-03-07 17:54:30","deleted_at":null},{"id":1651,"product_id":96,"question":"Q: Why is my AC unit vibrating excessively?","answer":"A: Excessive vibration can be caused by loose refrigerant pipes or compressor mounting screws. Tightening these connections, or replacing a loose thimble (securing ring), will eliminate the vibration and noise.","created_at":"2026-03-07 17:54:30","updated_at":"2026-03-07 17:54:30","deleted_at":null},{"id":1652,"product_id":96,"question":"Q: What if I hear a squealing or grinding sound from the motor area?","answer":"A: These sounds indicate worn or damaged motor bearings within the fan or compressor motor. We perform a noise adjustment in the motor by replacing the worn bearings to restore smooth and quiet operation.","created_at":"2026-03-07 17:54:30","updated_at":"2026-03-07 17:54:30","deleted_at":null},{"id":1653,"product_id":96,"question":"Q: My swing flap makes a clicking or grinding sound when moving. What is the fix?","answer":"A: This points to a loose, misaligned, or damaged mechanism within the swing flap\/louver assembly. The solution involves adjusting the louver alignment, tightening fasteners, or replacing damaged bearings in the swing flap motor.","created_at":"2026-03-07 17:54:30","updated_at":"2026-03-07 17:54:30","deleted_at":null},{"id":1654,"product_id":96,"question":"Q: Is internal noise always a sign of major component failure?","answer":"A: Not always. While a major failure (like a compressor issue) can cause noise, many common noises are due to simple issues like loose pipe connections, vibrating cabinet panels, or easily replaced worn bearings.","created_at":"2026-03-07 17:54:30","updated_at":"2026-03-07 17:54:30","deleted_at":null}]

[{"id":345,"product_id":3,"question":"Why is my microwave oven making unusual or loud noises?","answer":"Typical causes include worn fan motors, damaged turntable motors, misaligned rollers, or loose parts.","created_at":"2025-09-19 14:31:51","updated_at":"2025-09-19 14:31:51","deleted_at":null},{"id":346,"product_id":3,"question":"Which parts are usually responsible for noise issues in a microwave?","answer":"Noise often results from the fan motor, turntable assembly, or something loose inside the microwave.","created_at":"2025-09-19 14:31:51","updated_at":"2025-09-19 14:31:51","deleted_at":null},{"id":347,"product_id":3,"question":"Can Peomiz fix noises from both the turntable and the fan motor?","answer":"Yes, our technicians address all noise sources, including fan, turntable, drive motor, and loose components.","created_at":"2025-09-19 14:31:51","updated_at":"2025-09-19 14:31:51","deleted_at":null},{"id":348,"product_id":3,"question":"Do you inspect for foreign objects or loose parts causing noise?","answer":"Every noise service includes a thorough inspection for foreign objects and securing any loose fittings.","created_at":"2025-09-19 14:31:51","updated_at":"2025-09-19 14:31:51","deleted_at":null},{"id":349,"product_id":3,"question":"Is minor noise from my microwave a safety concern?","answer":"Sometimes minor noise is harmless, but persistent or loud sounds should be checked to avoid further damage.","created_at":"2025-09-19 14:31:51","updated_at":"2025-09-19 14:31:51","deleted_at":null},{"id":350,"product_id":3,"question":"What can I do at home to reduce microwave noise before calling for service?","answer":"Remove obstructions, reseat the turntable, and check for obvious debris, but call us if noise persists.","created_at":"2025-09-19 14:31:51","updated_at":"2025-09-19 14:31:51","deleted_at":null},{"id":351,"product_id":3,"question":"Are noise repairs typically expensive?","answer":"Most noise issues are affordable to fix, especially when addressed early before major damage occurs.","created_at":"2025-09-19 14:31:51","updated_at":"2025-09-19 14:31:51","deleted_at":null},{"id":352,"product_id":3,"question":"If a part is worn out and cannot be repaired, will you replace it?","answer":"Absolutely\u2014we provide transparent pricing for quality replacements whenever repair isn\u2019t possible.","created_at":"2025-09-19 14:31:51","updated_at":"2025-09-19 14:31:51","deleted_at":null},{"id":353,"product_id":3,"question":"How soon can I use my microwave after a noise issue is fixed?","answer":"Microwaves are ready for use as soon as the repair is complete and safety-checked.","created_at":"2025-09-19 14:31:51","updated_at":"2025-09-19 14:31:51","deleted_at":null},{"id":354,"product_id":3,"question":"Will you lubricate or adjust parts during the service to prevent future noise?","answer":"Yes, all necessary lubrications and alignments are part of our comprehensive noise problem service.","created_at":"2025-09-19 14:31:51","updated_at":"2025-09-19 14:31:51","deleted_at":null}]

[{"id":925,"product_id":80,"question":"The purifier has power but doesn\u2019t start purification or tank filling\u2014what might be the cause?","answer":"Common reasons include a faulty float switch, low inlet pressure, clogged filters, sensor errors, or a malfunctioning control PCB; Peomiz runs a step\u2011by\u2011step check of inlet, tank level sensors, valves, pump and PCB logic to identify the failed stage and replace only what is necessary.","created_at":"2025-12-04 17:54:16","updated_at":"2025-12-04 17:54:16","deleted_at":null}]

[{"id":1069,"product_id":97,"question":"Q: What defines an 'Other \/ Multiple Issues' service request?","answer":"A: This category is used for complex cases where the AC displays symptoms from multiple categories (e.g., both water leakage and less cooling), or an issue that requires advanced diagnostics outside of a standard repair, such as intermittent power failure.","created_at":"2025-12-09 18:42:52","updated_at":"2025-12-09 18:42:52","deleted_at":null},{"id":1070,"product_id":97,"question":"Q: How is a complex 'Multiple Issues' problem diagnosed?","answer":"A: Our technicians perform a comprehensive inspection to isolate each root cause. We address the most critical issue first (e.g., a gas leak), then sequentially repair and test all other affected systems (e.g., airflow motor, drainage).","created_at":"2025-12-09 18:42:52","updated_at":"2025-12-09 18:42:52","deleted_at":null},{"id":1071,"product_id":97,"question":"Q: If my AC has an intermittent problem (works sometimes, fails others), where does it fall?","answer":"A: Intermittent issues often fall here as they can be caused by complicated sensor, wiring, or control board faults that require extensive troubleshooting beyond a single component replacement.","created_at":"2025-12-09 18:42:52","updated_at":"2025-12-09 18:42:52","deleted_at":null},{"id":1072,"product_id":97,"question":"Q: Does this category cover issues specific to smart AC features?","answer":"A: Yes, any issues related to Wi-Fi connectivity, app control failure, or complex sensor malfunctions that are unique to advanced AC models would typically be grouped for specialized diagnostic attention.","created_at":"2025-12-09 18:42:52","updated_at":"2025-12-09 18:42:52","deleted_at":null},{"id":1073,"product_id":97,"question":"Q: How can I prevent 'Multiple Issues' from occurring?","answer":"A: Consistent and comprehensive annual servicing is the best prevention. Regular checks can identify minor issues (like small leaks or wear) before they cascade into major, multi-component failures.","created_at":"2025-12-09 18:42:52","updated_at":"2025-12-09 18:42:52","deleted_at":null}]

[{"id":1412,"product_id":167,"question":"Q1. Can Peomiz handle repairs on newer Apple Silicon (M1\/M2) Macs as well as older Intel models?","answer":"Yes, many hardware and OS\u2011level issues such as fans, speakers, SSD modules and macOS reloads are supported on both platforms; for certain tightly\u2011integrated logic\u2011board faults, options and limitations are clearly explained in advance.","created_at":"2025-12-23 19:55:11","updated_at":"2025-12-23 19:55:11","deleted_at":null},{"id":1413,"product_id":167,"question":"Q2. Do you support macOS installation and recovery for users who have formatted their machines accidentally?","answer":"Technicians can assist with internet recovery, bootable installers and OS re\u2011installation, provided the storage hardware is healthy and Apple ID\/account details are available for activation.","created_at":"2025-12-23 19:55:11","updated_at":"2025-12-23 19:55:11","deleted_at":null}]

[{"id":1732,"product_id":215,"question":"Why is my front\u2011load washing machine making loud banging or knocking sounds?","answer":"Loud banging usually means the suspension shockers are weak or broken, or the flange shaft is bent\/worn, so the drum is not supported properly and hits the cabinet during spin.","created_at":"2026-05-13 14:45:48","updated_at":"2026-05-13 14:45:48","deleted_at":null},{"id":1733,"product_id":215,"question":"What causes grinding or rumbling noise during spinning?","answer":"Grinding or rumbling mostly comes from worn drum bearings or damaged oil seals, which allow metal\u2011to\u2011metal contact and water ingress into the bearing area.","created_at":"2026-05-13 14:45:48","updated_at":"2026-05-13 14:45:48","deleted_at":null},{"id":1734,"product_id":215,"question":"Is it safe to keep using the machine when it vibrates heavily?","answer":"No, running the machine with heavy vibration can damage the cabinet, tub, and motor mounts, and should be stopped until the shockers, bearings, or shaft are checked.","created_at":"2026-05-13 14:45:48","updated_at":"2026-05-13 14:45:48","deleted_at":null},{"id":1735,"product_id":215,"question":"How does Peomiz fix noise and vibration problems?","answer":"A technician inspects the shocker set, flange shaft triangle, and drum bearings, then replaces worn parts and re\u2011aligns the drum so it runs smoothly and quietly.","created_at":"2026-05-13 14:45:48","updated_at":"2026-05-13 14:45:48","deleted_at":null},{"id":1736,"product_id":215,"question":"Will changing only one shocker solve the problem?","answer":"Ideally, the complete set of shockers (2 or 3 pieces as per model) is replaced together to restore balanced support and avoid repeat vibration issues.","created_at":"2026-05-13 14:45:48","updated_at":"2026-05-13 14:45:48","deleted_at":null}]

[{"id":1665,"product_id":99,"question":"Q: My AC won't turn on at all, what is the likely electrical issue?","answer":"A: This could be a simple tripped circuit breaker, a faulty power cord\/plug, or a more serious failure in the main PCB (Printed Circuit Board) or the electrical wiring connecting the indoor and outdoor units.","created_at":"2026-03-30 18:12:28","updated_at":"2026-03-30 18:12:28","deleted_at":null},{"id":1666,"product_id":99,"question":"Q: Why does my circuit breaker trip every time I turn on the AC?","answer":"A: This typically indicates a major electrical short circuit or that the compressor or fan motor is drawing excessive current (a \"hard start\" or being seized), which immediately trips the breaker for safety.","created_at":"2026-03-30 18:12:28","updated_at":"2026-03-30 18:12:28","deleted_at":null},{"id":1667,"product_id":99,"question":"Q: Is it safe to keep running my AC if it smells burnt?","answer":"A: No. A burnt smell indicates an electrical component (like a motor winding or wiring insulation) is overheating and possibly burning. Switch the AC off immediately and call for service to prevent fire and further damage.","created_at":"2026-03-30 18:12:28","updated_at":"2026-03-30 18:12:28","deleted_at":null},{"id":1668,"product_id":99,"question":"Q: The outdoor unit does not switch on, but the indoor unit lights up. What's wrong?","answer":"A: The issue is likely the communication wiring or electrical fault between the indoor and outdoor units, or a failure of the contactor\/capacitor within the outdoor unit that supplies power to the compressor and fan.","created_at":"2026-03-30 18:12:28","updated_at":"2026-03-30 18:12:28","deleted_at":null},{"id":1669,"product_id":99,"question":"Q: Can power fluctuations damage my AC?","answer":"A: Yes, power spikes or brownouts can severely damage sensitive electronics like the control board (PCB) and can stress the compressor. Using a high-quality stabilizer or surge protector is highly recommended.","created_at":"2026-03-30 18:12:28","updated_at":"2026-03-30 18:12:28","deleted_at":null}]

[{"id":926,"product_id":81,"question":"How do I know if my RO is still giving safe water?","answer":"TDS alone is not the full story, but as a rule RO outlet TDS should usually be in the 50\u2013150 ppm range with clear, odour\u2011free water; Peomiz technicians measure inlet and outlet TDS, examine filter age and membrane condition, and recommend parts replacement or re\u2011calibration if purity margins are not adequate.","created_at":"2025-12-04 17:55:47","updated_at":"2025-12-04 17:55:47","deleted_at":null}]

[{"id":1796,"product_id":251,"question":"What is included?","answer":"RO Filter Change \u2014 Standard (customer-supplied filters)","created_at":"2026-05-19 07:24:50","updated_at":"2026-05-19 07:24:50","deleted_at":null},{"id":1797,"product_id":251,"question":"Is this price final?","answer":"Price covers the listed scope. Materials or extra work are quoted in-app before proceeding.","created_at":"2026-05-19 07:24:50","updated_at":"2026-05-19 07:24:50","deleted_at":null}]

[{"id":1798,"product_id":252,"question":"What is included?","answer":"RO Filter Change \u2014 With Peomiz-supplied standard kit","created_at":"2026-05-19 07:24:51","updated_at":"2026-05-19 07:24:51","deleted_at":null},{"id":1799,"product_id":252,"question":"Is this price final?","answer":"Price covers the listed scope. Materials or extra work are quoted in-app before proceeding.","created_at":"2026-05-19 07:24:51","updated_at":"2026-05-19 07:24:51","deleted_at":null}]

[{"id":1800,"product_id":253,"question":"What is included?","answer":"RO TDS Check + Filter Change Combo","created_at":"2026-05-19 07:24:52","updated_at":"2026-05-19 07:24:52","deleted_at":null},{"id":1801,"product_id":253,"question":"Is this price final?","answer":"Price covers the listed scope. Materials or extra work are quoted in-app before proceeding.","created_at":"2026-05-19 07:24:52","updated_at":"2026-05-19 07:24:52","deleted_at":null}]

[{"id":1414,"product_id":168,"question":"Q1. How much RAM do I actually need, and when does upgrading make sense?","answer":"For light office and browsing, 8 GB is usually adequate, while 16 GB or more benefits creators, developers and gamers; if your system constantly uses high memory and swaps to disk, a RAM upgrade can significantly smooth performance.","created_at":"2025-12-23 19:57:57","updated_at":"2025-12-23 19:57:57","deleted_at":null},{"id":1415,"product_id":168,"question":"Q2. Can mixing different RAM brands or speeds cause problems?","answer":"Mixing modules can work but may force them to run at the slowest common speed or cause instability; Peomiz checks compatibility and recommends matched kits whenever possible for best reliability.","created_at":"2025-12-23 19:57:57","updated_at":"2025-12-23 19:57:57","deleted_at":null}]

[{"id":1792,"product_id":249,"question":"What is included?","answer":"Seasonal Preventive Service \u2014 Split AC (filter + gas check)","created_at":"2026-05-19 07:24:48","updated_at":"2026-05-19 07:24:48","deleted_at":null},{"id":1793,"product_id":249,"question":"Is this price final?","answer":"Price covers the listed scope. Materials or extra work are quoted in-app before proceeding.","created_at":"2026-05-19 07:24:48","updated_at":"2026-05-19 07:24:48","deleted_at":null}]

[{"id":1794,"product_id":250,"question":"What is included?","answer":"Seasonal Preventive Service \u2014 Window AC","created_at":"2026-05-19 07:24:49","updated_at":"2026-05-19 07:24:49","deleted_at":null},{"id":1795,"product_id":250,"question":"Is this price final?","answer":"Price covers the listed scope. Materials or extra work are quoted in-app before proceeding.","created_at":"2026-05-19 07:24:49","updated_at":"2026-05-19 07:24:49","deleted_at":null}]

[{"id":1168,"product_id":111,"question":"Q: What are common signs of power problems in a semi-automatic washing machine?","answer":"A: Typical signs include the machine not turning on at all, the power light flickering, sparking at the plug, tripping of the MCB, or the machine stopping when the power cord or plug is touched or moved.","created_at":"2025-12-15 18:20:54","updated_at":"2025-12-15 18:20:54","deleted_at":null},{"id":1169,"product_id":111,"question":"Q: How do I know if the 3-pin plug top needs replacement?","answer":"A: If the plug pins are burnt, loose, discoloured, or heat up during use, or if you see visible cracks or sparking at the socket, the plug top should be replaced immediately.","created_at":"2025-12-15 18:20:54","updated_at":"2025-12-15 18:20:54","deleted_at":null},{"id":1170,"product_id":111,"question":"Q: Can a damaged power cord cause intermittent operation or mild shocks?","answer":"A: Yes, cuts, burns, exposed copper wires, or internal breaks in the cord can cause intermittent power, shocks on touching the body, and even short circuits, so the cord must be replaced rather than taped.","created_at":"2025-12-15 18:20:54","updated_at":"2025-12-15 18:20:54","deleted_at":null},{"id":1171,"product_id":111,"question":"Q: When is internal re-wiring of the machine required?","answer":"A: Internal re-wiring is needed if wires are burnt, rodent-chewed, brittle, or shorted near switches, motors, or timers, leading to frequent tripping, smell of burning insulation, or total power failure.","created_at":"2025-12-15 18:20:54","updated_at":"2025-12-15 18:20:54","deleted_at":null},{"id":1172,"product_id":111,"question":"Q: Is it safe to use extension boards for semi-automatic washing machines?","answer":"A: It is safer to use a dedicated wall socket with proper earthing; if an extension is unavoidable, it must be of good quality with correct load rating, but a damaged or overloaded board should never be used.","created_at":"2025-12-15 18:20:54","updated_at":"2025-12-15 18:20:54","deleted_at":null}]

[{"id":1163,"product_id":115,"question":"Q: What are common signs of power problems in a semi-automatic washing machine?","answer":"A: Typical signs include the machine not turning on at all, the power light flickering, sparking at the plug, tripping of the MCB, or the machine stopping when the power cord or plug is touched or moved.","created_at":"2025-12-15 18:20:21","updated_at":"2025-12-15 18:20:21","deleted_at":null},{"id":1164,"product_id":115,"question":"Q: How do I know if the 3-pin plug top needs replacement?","answer":"A: If the plug pins are burnt, loose, discoloured, or heat up during use, or if you see visible cracks or sparking at the socket, the plug top should be replaced immediately.","created_at":"2025-12-15 18:20:21","updated_at":"2025-12-15 18:20:21","deleted_at":null},{"id":1165,"product_id":115,"question":"Q: Can a damaged power cord cause intermittent operation or mild shocks?","answer":"A: Yes, cuts, burns, exposed copper wires, or internal breaks in the cord can cause intermittent power, shocks on touching the body, and even short circuits, so the cord must be replaced rather than taped.","created_at":"2025-12-15 18:20:21","updated_at":"2025-12-15 18:20:21","deleted_at":null},{"id":1166,"product_id":115,"question":"Q: When is internal re-wiring of the machine required?","answer":"A: Leaks usually indicate a torn bellow, cracked spin tub, loose or damaged shaft seal, or misfitted drain connection, so those parts must be inspected and replaced to stop water escaping during spin.","created_at":"2025-12-15 18:20:21","updated_at":"2025-12-15 18:20:21","deleted_at":null},{"id":1167,"product_id":115,"question":"Q: What should be checked if the spin timer does not stop at zero?","answer":"A: A jammed or failed mechanical timer, worn internal gears, or wiring faults in the spin control circuit can prevent auto cut-off, and the timer assembly typically needs repair or replacement.","created_at":"2025-12-15 18:20:21","updated_at":"2025-12-15 18:20:21","deleted_at":null}]

[{"id":1173,"product_id":112,"question":"Q: Why does my semi-automatic washing machine not spin at all?","answer":"A: Common reasons include a faulty spin lid switch, broken lid, failed spin motor, worn coupler or brake wheel, damaged bellow or spin tub, or a defective spin timer that does not engage the motor.","created_at":"2025-12-15 18:22:23","updated_at":"2025-12-15 18:22:23","deleted_at":null},{"id":1174,"product_id":112,"question":"Q: What causes excessive vibration or noise during spinning?","answer":"A: Uneven load, worn shockers\/dampers, damaged spin tub or bellow, loose brake plate or bush, or a faulty brake arm and wire can all cause strong vibration, banging sounds, or the machine \u201cwalking\u201d during spin.","created_at":"2025-12-15 18:22:23","updated_at":"2025-12-15 18:22:23","deleted_at":null},{"id":1175,"product_id":112,"question":"Q: How does a faulty spin lid or switch affect operation?","answer":"A: If the lid or its safety switch is broken or misaligned, the machine may treat the lid as open and prevent spinning, or it may not cut off spin when opened, creating a safety risk.","created_at":"2025-12-15 18:22:23","updated_at":"2025-12-15 18:22:23","deleted_at":null},{"id":1176,"product_id":112,"question":"Q: Why does water leak from the spin tub while spinning?","answer":"A: Leaks usually indicate a torn bellow, cracked spin tub, loose or damaged shaft seal, or misfitted drain connection, so those parts must be inspected and replaced to stop water escaping during spin.","created_at":"2025-12-15 18:22:23","updated_at":"2025-12-15 18:22:23","deleted_at":null},{"id":1177,"product_id":112,"question":"Q: What should be checked if the spin timer does not stop at zero?","answer":"A: A jammed or failed mechanical timer, worn internal gears, or wiring faults in the spin control circuit can prevent auto cut-off, and the timer assembly typically needs repair or replacement.","created_at":"2025-12-15 18:22:23","updated_at":"2025-12-15 18:22:23","deleted_at":null}]

[{"id":1178,"product_id":113,"question":"Q: What are the main reasons a semi-automatic washer does not start or rotate in wash mode?","answer":"A: Likely causes include a faulty wash timer, weak or failed wash motor, defective wash\/spin capacitor, worn V-belt, jammed gearbox, or damaged pulsator that cannot move clothes properly.","created_at":"2025-12-15 18:24:35","updated_at":"2025-12-15 18:24:35","deleted_at":null},{"id":1179,"product_id":113,"question":"Q: Why is the wash action weak even though the drum rotates?","answer":"A: Worn pulsator fins, slipping or loose V-belt, partially burnt motor windings, low-capacity or failing capacitor, or internal gearbox issues can all result in weak agitation and poor clothes movement.","created_at":"2025-12-15 18:24:35","updated_at":"2025-12-15 18:24:35","deleted_at":null},{"id":1180,"product_id":113,"question":"Q: How do heater or thermostat faults affect semi-automatic washing?","answer":"A: A failed heater will prevent water from heating, leading to poor stain removal in hot-wash programs, while a faulty thermostat or thermal cut-out can cause under-heating, over-heating, or error trips.","created_at":"2025-12-15 18:24:35","updated_at":"2025-12-15 18:24:35","deleted_at":null},{"id":1181,"product_id":113,"question":"Q: What does it mean if the wash timer knob turns but the cycle does not progress?","answer":"A: This usually indicates internal timer gear failure, broken contacts inside the timer, or wiring faults around the timer, and the remedy is to repair or replace the timer assembly.","created_at":"2025-12-15 18:24:35","updated_at":"2025-12-15 18:24:35","deleted_at":null},{"id":1182,"product_id":113,"question":"Q: When should the gearbox and pulley motor be replaced?","answer":"A: If the machine makes grinding noises, the drum slips or stops under load, or direction changes between wash and spin don\u2019t happen correctly despite a good belt and motor, the gearbox or pulley motor is likely worn and needs replacement.","created_at":"2025-12-15 18:24:35","updated_at":"2025-12-15 18:24:35","deleted_at":null}]

[{"id":1183,"product_id":114,"question":"Q: What are the most common sources of water leakage in semi-automatic machines?","answer":"A: Leaks usually come from cracked or loose inlet\/drain hoses, weak hose clamps, damaged or rusted outer tub or body, worn shaft seals around the spin shaft, or leaking pumps and valves.","created_at":"2025-12-15 18:24:54","updated_at":"2025-12-15 18:24:54","deleted_at":null},{"id":1184,"product_id":114,"question":"Q: How can I tell if the drain hose is causing the leak?","answer":"A: If water appears mainly at the back or near the outlet during draining or spinning, or if the hose shows cracks, pinholes, or loose joints, the drain hose and clamps are likely at fault.","created_at":"2025-12-15 18:24:54","updated_at":"2025-12-15 18:24:54","deleted_at":null},{"id":1185,"product_id":114,"question":"Q: Can overfilling or incorrect water level cause leakage?","answer":"A: Yes, a faulty inlet valve or timer that doesn\u2019t cut off at the correct level can overfill the tub, leading to overflow from the top or vent holes, especially when the machine is tilted or overloaded.","created_at":"2025-12-15 18:24:54","updated_at":"2025-12-15 18:24:54","deleted_at":null},{"id":1186,"product_id":114,"question":"Q: Why does the machine leak only during spinning and not during washing?","answer":"A: This often points to issues with the spin tub bellow, shaft seal, or pump housing, which are stressed more during high-speed spin than in low-speed wash, exposing cracks or worn seals.","created_at":"2025-12-15 18:24:54","updated_at":"2025-12-15 18:24:54","deleted_at":null},{"id":1187,"product_id":114,"question":"Q: What preventive steps reduce chances of future leaks?","answer":"A: Keeping the machine level, not overloading, periodically checking and tightening hose clamps, replacing hardened or brittle hoses and seals in time, and addressing early signs of rust or cracks help prevent serious leakage later.","created_at":"2025-12-15 18:24:54","updated_at":"2025-12-15 18:24:54","deleted_at":null}]

[{"id":929,"product_id":75,"question":"How often should I service my RO\/UV purifier through Peomiz?","answer":"Most brands recommend filter changes every 6\u201312 months and membrane replacement every 2\u20133 years depending on usage and raw water quality; Peomiz uses these guidelines plus your actual usage and TDS levels to set a practical service schedule so you don\u2019t over\u2011 or under\u2011service the unit.","created_at":"2025-12-04 20:09:36","updated_at":"2025-12-04 20:09:36","deleted_at":null},{"id":930,"product_id":75,"question":"What is typically covered in a standard Peomiz purifier service visit?","answer":"A standard visit usually includes basic inspection, inlet pressure and TDS checks, cleaning and sanitisation of the external unit and tank, replacement of due filters as per plan, leak testing, and a brief demo so you know how to operate and maintain the system between services.","created_at":"2025-12-04 20:09:36","updated_at":"2025-12-04 20:09:36","deleted_at":null}]

[{"id":1416,"product_id":169,"question":"Q1. My laptop is very slow but hardware tests look fine\u2014can software service alone fix this?","answer":"Yes, accumulated startup apps, malware, outdated drivers and fragmented or bloated OS installs are common causes of sluggishness; a clean\u2011up or fresh OS with correct drivers often feels like a major upgrade on otherwise healthy hardware.","created_at":"2025-12-23 19:59:28","updated_at":"2025-12-23 19:59:28","deleted_at":null},{"id":1417,"product_id":169,"question":"Q2. Will I lose my personal files if you reinstall the OS?","answer":"Peomiz can attempt an in\u2011place repair or backup\u2011and\u2011restore approach, but any reinstall carries some risk; users are always encouraged to maintain independent backups, and technicians explain options and consent before wiping drives.","created_at":"2025-12-23 19:59:28","updated_at":"2025-12-23 19:59:28","deleted_at":null}]

[{"id":1423,"product_id":171,"question":"Q1. How much faster is an SSD or NVMe compared to a traditional HDD in real\u2011world use?","answer":"Boot and app load times typically drop from tens of seconds to a few seconds, and overall responsiveness improves sharply because SSDs have much lower access latency and higher read\/write speeds than mechanical drives.","created_at":"2025-12-23 20:00:37","updated_at":"2025-12-23 20:00:37","deleted_at":null},{"id":1424,"product_id":171,"question":"Q2. Can you clone my old drive to the new SSD so I don\u2019t have to reinstall everything?","answer":"Where the old disk is healthy enough, Peomiz can create a sector\u2011wise or file\u2011level clone so your OS, apps and settings carry over; if corruption is detected, a fresh install plus selective data restore is usually safer.","created_at":"2025-12-23 20:00:37","updated_at":"2025-12-23 20:00:37","deleted_at":null}]

[{"id":1002,"product_id":89,"question":"What symptoms indicate a parts or accessories problem in a top-load washing machine?","answer":"Common signs are unusual noise, vibrations, rat droppings or bite marks, visible rust or cracks on the cabinet, loose lid or knobs, water dripping from hoses, and error codes even though power and water supply seem normal.","created_at":"2025-12-09 14:10:00","updated_at":"2025-12-09 14:10:00","deleted_at":null},{"id":1003,"product_id":89,"question":"How do I know if my hoses, sensor pipes, or filters need replacement or cleaning?","answer":"If the machine fills or drains very slowly, leaks from the back or bottom, shows water\u2011level errors, or you notice bulging, cracks, or blockage in pipes or filters, they likely need cleaning or replacement.","created_at":"2025-12-09 14:10:00","updated_at":"2025-12-09 14:10:00","deleted_at":null},{"id":1004,"product_id":89,"question":"Why are rats such a big issue and how can Peomiz help?","answer":"Rats often chew wiring, pipes, and foam insulation under or behind the machine, causing short circuits, leaks, and foul smell; Peomiz can install rat mesh, adjust machine placement, and replace damaged wiring and pipes to prevent repeat damage.","created_at":"2025-12-09 14:10:00","updated_at":"2025-12-09 14:10:00","deleted_at":null},{"id":1005,"product_id":89,"question":"When should drums, pulsators, or agitators be replaced instead of repaired?","answer":"If the drum is cracked, heavily rusted, deformed, or causing constant loud banging, or if the pulsator\/agitator is broken, loose, or not moving clothes properly despite motor working, replacement is usually more economical and safer than repair.","created_at":"2025-12-09 14:10:00","updated_at":"2025-12-09 14:10:00","deleted_at":null},{"id":1006,"product_id":89,"question":"What preventive accessories do you recommend for long machine life?","answer":"A strong stand\/trolley with locking wheels, full machine cover, proper inlet and drain pipes with tap adaptors, rat mesh, and periodic descaling powder are recommended to protect against rust, rats, vibration, and scaling.","created_at":"2025-12-09 14:10:00","updated_at":"2025-12-09 14:10:00","deleted_at":null},{"id":1007,"product_id":89,"question":"Is drum dismantling and chemical descaling really necessary?","answer":"Yes, if there is heavy internal scaling, bad odour, grey sludge, or visible white deposits on clothes, full dismantling and chemical descaling restores wash quality, reduces noise, and protects the motor and bearings.","created_at":"2025-12-09 14:10:00","updated_at":"2025-12-09 14:10:00","deleted_at":null}]

[{"id":1008,"product_id":90,"question":"What are the most common power problems in top-load washing machines?","answer":"Typical issues include the machine not turning on at all, display not lighting, random restarts, frequent tripping of MCB, burning smell from the panel, or error codes related to PCB or voltage.","created_at":"2025-12-09 14:16:33","updated_at":"2025-12-09 14:16:33","deleted_at":null},{"id":1009,"product_id":90,"question":"How can I tell if the problem is in my home wiring or in the machine?","answer":"If other appliances work fine on the same socket and only the washing machine stays dead or behaves erratically, the fault is usually inside the machine; if multiple appliances trip that circuit, the issue may be with the home wiring or MCB.","created_at":"2025-12-09 14:16:33","updated_at":"2025-12-09 14:16:33","deleted_at":null},{"id":1010,"product_id":90,"question":"What role do the main PCB, inverter board, and LVT board play?","answer":"These boards control power distribution, motor speed, and all program logic, so any damage from surges, moisture, or age can cause no\u2011power, wrong cycle behaviour, or unresponsive buttons.","created_at":"2025-12-09 14:16:33","updated_at":"2025-12-09 14:16:33","deleted_at":null},{"id":1011,"product_id":90,"question":"When is it enough to repair a PCB and when should it be replaced?","answer":"Minor component damage from small surges can often be repaired, but if the board is burnt, cracked, corroded, or has repeated failure history, a new PCB is more reliable and often cheaper over the long term.","created_at":"2025-12-09 14:16:33","updated_at":"2025-12-09 14:16:33","deleted_at":null},{"id":1012,"product_id":90,"question":"Why do plug tops and power cords need replacement sometimes?","answer":"Loose, discoloured, burnt, or hot plugs and cords indicate poor contact or internal damage, which can overheat, trip the MCB, or cause shock risk, so they must be replaced immediately with proper 3\u2011pin, earthed parts.","created_at":"2025-12-09 14:16:33","updated_at":"2025-12-09 14:16:33","deleted_at":null},{"id":1013,"product_id":90,"question":"Can low voltage or frequent power cuts damage my washing machine?","answer":"Yes, prolonged low\/high voltage and frequent on\u2011off cycles stress the PCB, motor, and relays, so using a good-quality voltage stabilizer or surge protector on sensitive machines is a wise investment.","created_at":"2025-12-09 14:16:33","updated_at":"2025-12-09 14:16:33","deleted_at":null},{"id":1014,"product_id":90,"question":"What does Peomiz do during a power problem visit?","answer":"The technician checks the socket and cord, inspects wiring, tests the PCB\/inverter and LVT boards, verifies earthing and voltage, and then repairs or replaces the faulty components to restore stable, safe power and normal operation.","created_at":"2025-12-09 14:16:33","updated_at":"2025-12-09 14:16:33","deleted_at":null}]

[{"id":1024,"product_id":91,"question":"How do I know if the motor or capacitor is failing?","answer":"If the drum hums but doesn\u2019t start, jerks only slightly, stalls under load, or stops randomly during wash while power stays on, the capacitor or motor is usually weak or damaged.","created_at":"2025-12-09 14:22:56","updated_at":"2025-12-09 14:22:56","deleted_at":null},{"id":1025,"product_id":91,"question":"Why do water-level or pressure sensors matter for washing quality?","answer":"Incorrect water sensing leads to too little or too much water, causing poor agitation, detergent not dissolving properly, or constant overflows and error codes, all of which reduce effective cleaning and stress the machine.","created_at":"2025-12-09 14:22:56","updated_at":"2025-12-09 14:22:56","deleted_at":null},{"id":1026,"product_id":91,"question":"Can scale and detergent residue also cause washing issues?","answer":"Yes, heavy scaling and sludge on the drum, pulsator, and tub holes restrict water flow and agitation, trap dirt, and create foul odour, so periodic drum descaling is important for good wash results.","created_at":"2025-12-09 14:22:56","updated_at":"2025-12-09 14:22:56","deleted_at":null},{"id":1027,"product_id":91,"question":"When should inlet valves and drain paths be checked?","answer":"If the tub fills very slowly, overfills, keeps taking water, drains slowly, or leaves dirty water after the wash, the inlet valves, drain filter, drain hose, or drain motor must be inspected for blockage or failure.","created_at":"2025-12-09 14:22:56","updated_at":"2025-12-09 14:22:56","deleted_at":null},{"id":1028,"product_id":91,"question":"What does Peomiz usually do to solve washing problems?","answer":"The technician inspects mechanical parts (pulsator, agitator, drum, belt, brake), tests electrical items (motor, capacitor, valves, sensors, heater), cleans or replaces blocked parts like hoses and filters, and then calibrates the machine so wash, rinse, and spin cycles run smoothly with proper water levels.","created_at":"2025-12-09 14:22:56","updated_at":"2025-12-09 14:22:56","deleted_at":null},{"id":1022,"product_id":91,"question":"What are typical washing problems in a top-load machine?","answer":"Common complaints are clothes not getting cleaned, drum not agitating or rotating, jerky or weak wash action, unusual noises, water not heating, wrong water levels, frequent wash\u2011related errors, and water left in the tub after wash.","created_at":"2025-12-09 14:22:56","updated_at":"2025-12-09 14:22:56","deleted_at":null},{"id":1023,"product_id":91,"question":"Which parts most often cause poor washing performance?","answer":"Capacitors, main motor or direct drive motor, motor pulley, V\u2011belt, pulsator or agitator, outer tub, inlet valves, pressure\/level sensors, hall sensor, heater and its sensor, brake arm, door lock, and drain system are the main contributors.","created_at":"2025-12-09 14:22:56","updated_at":"2025-12-09 14:22:56","deleted_at":null}]

[{"id":1029,"product_id":92,"question":"Where do most leaks in a top-load washing machine come from?","answer":"Leaks usually originate from cracked or loose inlet or drain hoses, damaged rubber or sensor pipes, worn door or tub seals, a cracked or rusted outer tub or cabinet, loose pump connections, or overflowing due to sensor faults.","created_at":"2025-12-09 14:27:49","updated_at":"2025-12-09 14:27:49","deleted_at":null},{"id":1030,"product_id":92,"question":"How can I roughly identify the source of the leak at home?","answer":"If water appears during filling, check inlet hoses and tap joints; if it leaks during wash or spin, suspect tub, seals, or hoses; if water appears only at the end of the cycle or near the drain, the drain hose, filter, or pump area is likely at fault.","created_at":"2025-12-09 14:27:49","updated_at":"2025-12-09 14:27:49","deleted_at":null},{"id":1031,"product_id":92,"question":"3. Can wrong detergent or over\u2011loading cause leakage?","answer":"Yes, excessive foam from wrong detergent or too much detergent can push water and foam out of vents and seals, and over\u2011loading stresses the tub and seals, increasing the chance of cracks and leaks over time.","created_at":"2025-12-09 14:27:49","updated_at":"2025-12-09 14:27:49","deleted_at":null},{"id":1032,"product_id":92,"question":"How are cracked tubs or heavy rust handled?","answer":"Hairline cracks or minor rust may sometimes be patched temporarily, but significant cracks, holes, or deep rusting of the outer tub or cabinet usually require tub or panel replacement to prevent repeated leaks and electrical risks.","created_at":"2025-12-09 14:27:49","updated_at":"2025-12-09 14:27:49","deleted_at":null},{"id":1033,"product_id":92,"question":"Why do sensor pipes and pressure hoses matter for leaks?","answer":"If the pressure hose or sensor pipe is blocked, cracked, or detached, the machine misreads water level, leading to overfilling and overflow from the top or sides rather than controlled filling and draining.","created_at":"2025-12-09 14:27:49","updated_at":"2025-12-09 14:27:49","deleted_at":null},{"id":1034,"product_id":92,"question":"Is it safe to keep using a leaking washing machine?","answer":"No, continuous leakage can damage floors, cause internal rust, short circuits, and shock risk, so the machine should be switched off and inspected as soon as you notice repeated leaks.","created_at":"2025-12-09 14:27:49","updated_at":"2025-12-09 14:27:49","deleted_at":null},{"id":1035,"product_id":92,"question":"What does a Peomiz service visit for leakage include?","answer":"The technician inspects the full water path\u2014from tap, inlet valves, hoses, sensor pipes, tub seals, and pump to the drain hose\u2014tightens or reseats joints, cleans blockages, and replaces any cracked, rusted, or worn parts to restore a dry, safe operation.","created_at":"2025-12-09 14:27:49","updated_at":"2025-12-09 14:27:49","deleted_at":null}]

[{"id":1425,"product_id":172,"question":"Q1. My MacBook cursor jumps or clicks by itself\u2014does that always mean the trackpad is faulty?","answer":"Not always: software issues, moisture, swollen batteries pressing from beneath or grounding problems can mimic trackpad faults; Peomiz checks these factors first and recommends replacement only when the hardware is clearly failing.","created_at":"2025-12-23 20:01:59","updated_at":"2025-12-23 20:01:59","deleted_at":null},{"id":1426,"product_id":172,"question":"Q2. After trackpad replacement, will gestures and click pressure feel the same as before?","answer":"With a compatible part and proper calibration, multi\u2011touch gestures and click feel should be very close to factory behaviour; technicians fine\u2011tune alignment and sensitivity so that palm rejection and gestures work reliably.","created_at":"2025-12-23 20:01:59","updated_at":"2025-12-23 20:01:59","deleted_at":null}]

[{"id":1747,"product_id":212,"question":"Q: Why is my indoor AC unit dripping water?","answer":"A: The most frequent cause is a clogged or blocked drain line. When the pipe meant to carry condensation water outside is blocked by mold or dirt, the water backs up and leaks out of the indoor unit.","created_at":"2026-05-13 14:56:26","updated_at":"2026-05-13 14:56:26","deleted_at":null},{"id":1748,"product_id":212,"question":"Q: What causes the drain line to get clogged?","answer":"A: The air conditioning process creates condensation, which is highly humid. Over time, algae, mold, and dust particles mix with this water and create sludge, which eventually clogs the narrow drain pipe.","created_at":"2026-05-13 14:56:26","updated_at":"2026-05-13 14:56:26","deleted_at":null},{"id":1749,"product_id":212,"question":"Q: Can improper installation cause water leakage?","answer":"A: Yes. If the indoor unit is not installed perfectly level (or slightly tilted towards the drain), or if the drain pipe is incorrectly angled, water will pool or flow back towards the room, causing leaks.","created_at":"2026-05-13 14:56:26","updated_at":"2026-05-13 14:56:26","deleted_at":null},{"id":1750,"product_id":212,"question":"Q: I see water near my outdoor unit. Is that a problem?","answer":"A: No, not usually. The outdoor unit in a split AC also generates condensation (especially in heating mode or during defrost cycles). A puddle under the outdoor unit is typically normal and is not a sign of a leak.","created_at":"2026-05-13 14:56:26","updated_at":"2026-05-13 14:56:26","deleted_at":null},{"id":1751,"product_id":212,"question":"Q: How can I prevent the AC water leakage problem?","answer":"A: The best prevention is including drain line cleaning as part of your annual AC service. This ensures the pipe is flushed and free of sludge before the peak season.","created_at":"2026-05-13 14:56:26","updated_at":"2026-05-13 14:56:26","deleted_at":null}]

[{"id":1752,"product_id":213,"question":"Q: Why is my indoor AC unit dripping water?","answer":"A: The most frequent cause is a clogged or blocked drain line. When the pipe meant to carry condensation water outside is blocked by mold or dirt, the water backs up and leaks out of the indoor unit.","created_at":"2026-05-13 14:56:45","updated_at":"2026-05-13 14:56:45","deleted_at":null},{"id":1753,"product_id":213,"question":"Q: What causes the drain line to get clogged?","answer":"A: The air conditioning process creates condensation, which is highly humid. Over time, algae, mold, and dust particles mix with this water and create sludge, which eventually clogs the narrow drain pipe.","created_at":"2026-05-13 14:56:45","updated_at":"2026-05-13 14:56:45","deleted_at":null},{"id":1754,"product_id":213,"question":"Q: Can improper installation cause water leakage?","answer":"A: Yes. If the indoor unit is not installed perfectly level (or slightly tilted towards the drain), or if the drain pipe is incorrectly angled, water will pool or flow back towards the room, causing leaks.","created_at":"2026-05-13 14:56:45","updated_at":"2026-05-13 14:56:45","deleted_at":null},{"id":1755,"product_id":213,"question":"Q: I see water near my outdoor unit. Is that a problem?","answer":"A: No, not usually. The outdoor unit in a split AC also generates condensation (especially in heating mode or during defrost cycles). A puddle under the outdoor unit is typically normal and is not a sign of a leak.","created_at":"2026-05-13 14:56:45","updated_at":"2026-05-13 14:56:45","deleted_at":null},{"id":1756,"product_id":213,"question":"Q: How can I prevent the AC water leakage problem?","answer":"A: The best prevention is including drain line cleaning as part of your annual AC service. This ensures the pipe is flushed and free of sludge before the peak season.","created_at":"2026-05-13 14:56:45","updated_at":"2026-05-13 14:56:45","deleted_at":null}]

[{"id":931,"product_id":76,"question":"My purifier is leaking water\u2014what are the usual sources of leaks?","answer":"Leaks often come from loose or cracked pipe joints, worn O\u2011rings in housings, damaged taps or storage tanks, or high pressure stressing old fittings; Peomiz technicians trace the exact leak point, reseal or replace the faulty part, and also check for abnormal pressure that could cause repeat leaks.","created_at":"2025-12-04 20:16:05","updated_at":"2025-12-04 20:16:05","deleted_at":null},{"id":932,"product_id":76,"question":"Is it safe to keep using the purifier if there is a minor drip?","answer":"Even a small drip can worsen into major leakage and lead to electrical risk, wall damage or fungal growth, so Peomiz advises shutting off the inlet valve and power, using alternate drinking water, and booking a leak\u2011repair visit so joints, housings and tubing can be properly secured and tested under pressure.","created_at":"2025-12-04 20:16:05","updated_at":"2025-12-04 20:16:05","deleted_at":null}]

[{"id":1670,"product_id":101,"question":"Q: Why is my indoor AC unit dripping water?","answer":"A: The most frequent cause is a clogged or blocked drain line. When the pipe meant to carry condensation water outside is blocked by mold or dirt, the water backs up and leaks out of the indoor unit.","created_at":"2026-03-30 18:13:02","updated_at":"2026-03-30 18:13:02","deleted_at":null},{"id":1671,"product_id":101,"question":"Q: What causes the drain line to get clogged?","answer":"A: The air conditioning process creates condensation, which is highly humid. Over time, algae, mold, and dust particles mix with this water and create sludge, which eventually clogs the narrow drain pipe.","created_at":"2026-03-30 18:13:02","updated_at":"2026-03-30 18:13:02","deleted_at":null},{"id":1672,"product_id":101,"question":"Q: Can improper installation cause water leakage?","answer":"A: Yes. If the indoor unit is not installed perfectly level (or slightly tilted towards the drain), or if the drain pipe is incorrectly angled, water will pool or flow back towards the room, causing leaks.","created_at":"2026-03-30 18:13:02","updated_at":"2026-03-30 18:13:02","deleted_at":null},{"id":1673,"product_id":101,"question":"Q: I see water near my outdoor unit. Is that a problem?","answer":"A: No, not usually. The outdoor unit in a split AC also generates condensation (especially in heating mode or during defrost cycles). A puddle under the outdoor unit is typically normal and is not a sign of a leak.","created_at":"2026-03-30 18:13:02","updated_at":"2026-03-30 18:13:02","deleted_at":null},{"id":1674,"product_id":101,"question":"Q: How can I prevent the AC water leakage problem?","answer":"A: The best prevention is including drain line cleaning as part of your annual AC service. This ensures the pipe is flushed and free of sludge before the peak season.","created_at":"2026-03-30 18:13:02","updated_at":"2026-03-30 18:13:02","deleted_at":null}]

[{"id":1675,"product_id":116,"question":"Q1. How do I know if my MacBook adaptor needs replacement or if the issue is with the laptop?","answer":"If the charger LED does not turn on, gets unusually hot, or charging cuts off when you move the cable, the adaptor is likely faulty; if multiple known\u2011good chargers behave the same way, the DC\u2011in port or logic board may be at fault and will be checked during diagnosis.","created_at":"2026-03-30 21:00:33","updated_at":"2026-03-30 21:00:33","deleted_at":null},{"id":1676,"product_id":116,"question":"Q2. Do you provide original Apple adaptors or compatible units, and is there any risk in using third\u2011party chargers?","answer":"Subject to availability, Peomiz prioritises genuine or certified\u2011grade adaptors with the correct wattage; using uncertified or under\u2011rated chargers can cause slow charging, overheating or long\u2011term battery damage, so only vetted alternatives are offered.","created_at":"2026-03-30 21:00:33","updated_at":"2026-03-30 21:00:33","deleted_at":null}]

[{"id":69,"product_id":4,"title":"Accessory Audit","subtitle":"Technician checks each accessory (turntable, coupler, bulb, mica sheet, etc.) for wear or faults.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":70,"product_id":4,"title":"Replacement","subtitle":"Damaged or missing accessories are replaced with model-compatible new parts.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":71,"product_id":4,"title":"Fit & Function Test","subtitle":"Accessories are installed and tested for proper fit and movement.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":72,"product_id":4,"title":"Customer Demo","subtitle":"Customer is shown how to properly use and maintain accessories.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null}]

[{"id":139,"product_id":74,"title":"dfdfdf","subtitle":"dffdfd","created_at":"2025-12-04 20:02:57","updated_at":"2025-12-04 20:02:57","deleted_at":null}]

[{"id":123,"product_id":5,"title":"Comprehensive Cleaning","subtitle":"Microwave cavity and ventilation areas are thoroughly cleaned.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":124,"product_id":5,"title":"Panel & Door Adjustment","subtitle":"Cabinets, doors, and hinges are aligned and tightened.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":125,"product_id":5,"title":"Plug & Wiring Check","subtitle":"Electrical plug and exposed wires are checked; retaping performed as needed.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":126,"product_id":5,"title":"Safety Verification","subtitle":"All minor adjustments are checked for improved safety and operation.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":127,"product_id":5,"title":"Maintenance Advice","subtitle":"Tips are provided for keeping the microwave clean and trouble-free.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null}]

[{"id":78,"product_id":2,"title":"Problem Confirmation","subtitle":"Microwave is run to verify lack of heating but operational interface.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":79,"product_id":2,"title":"Component Diagnosis","subtitle":"Key parts like magnetron, HV diode, HV capacitor, and sensors are tested.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":80,"product_id":2,"title":"Replacement\/Repair","subtitle":"Defective heating components are replaced with reliable parts.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":81,"product_id":2,"title":"Function Test","subtitle":"Microwave is tested with actual food or water to confirm effective heating.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":82,"product_id":2,"title":"Safety Check","subtitle":"Ensure no unusual noise, odor, or arcing before returning the unit.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null}]

[{"id":133,"product_id":1,"title":"Symptom Verification","subtitle":"Technician confirms that the microwave is not powering up.","created_at":"2025-12-04 17:18:13","updated_at":"2025-12-04 17:18:13","deleted_at":null},{"id":134,"product_id":1,"title":"Basic Checks","subtitle":"Plug, socket, and home circuit are checked for external issues.","created_at":"2025-12-04 17:18:13","updated_at":"2025-12-04 17:18:13","deleted_at":null},{"id":135,"product_id":1,"title":"Internal Review","subtitle":"Inspection of fuses, door switches, wiring, and control board for faults.","created_at":"2025-12-04 17:18:13","updated_at":"2025-12-04 17:18:13","deleted_at":null},{"id":136,"product_id":1,"title":"Fault Correction","subtitle":"Replace\/repair faulty parts (e.g., fuse, wire, board) as necessary.","created_at":"2025-12-04 17:18:13","updated_at":"2025-12-04 17:18:13","deleted_at":null},{"id":137,"product_id":1,"title":"Safety & Power Test","subtitle":"Full power-up and operation check for restored function and safety.","created_at":"2025-12-04 17:18:13","updated_at":"2025-12-04 17:18:13","deleted_at":null}]

[{"id":73,"product_id":3,"title":"Noise Reproduction","subtitle":"Appliance is run so the technician can hear the specific noise.","created_at":"2025-09-19 14:31:51","updated_at":"2025-09-19 14:31:51","deleted_at":null},{"id":74,"product_id":3,"title":"Source Identification","subtitle":"Inspection of fan motor, turntable, rollers, and interior for loose or worn parts.","created_at":"2025-09-19 14:31:51","updated_at":"2025-09-19 14:31:51","deleted_at":null},{"id":75,"product_id":3,"title":"Resolution","subtitle":"Adjustment, lubrication, tightening, or replacement of the noisy component.","created_at":"2025-09-19 14:31:51","updated_at":"2025-09-19 14:31:51","deleted_at":null},{"id":76,"product_id":3,"title":"Confirmation Test","subtitle":"Unit is operated post-repair to verify quiet and smooth functioning.","created_at":"2025-09-19 14:31:51","updated_at":"2025-09-19 14:31:51","deleted_at":null},{"id":77,"product_id":3,"title":"Prevention Tips","subtitle":"Technician shares ways to minimize noise issues in future.","created_at":"2025-09-19 14:31:51","updated_at":"2025-09-19 14:31:51","deleted_at":null}]

[{"id":22,"product_id":4,"topic":"Pre-Existing Damage or Issues","subtopic":"Problems or damages existing prior to the service visit that are unrelated to the booked job are excluded from warranty and service guarantees.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":23,"product_id":4,"topic":"Non-Serviced or Unauthorized Repairs","subtopic":"Services or repairs performed by third parties, unauthorized contractors, or DIY attempts prior to Peomiz\u2019s visit are excluded from coverage or liability.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":24,"product_id":4,"topic":"Structural or Building Modifications","subtopic":"Peomiz does not undertake any structural, electrical, or plumbing modifications requiring municipal permits or licensed contractors beyond standard appliance or equipment repairs.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":25,"product_id":4,"topic":"Consumables and Replaceable Supplies","subtopic":"Items such as batteries, filters, light bulbs, and other consumables unless explicitly included in the service agreement.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":26,"product_id":4,"topic":"Parts Failure Due to Manufacturer Defects","subtopic":"Failures arising from inherent manufacturer defects or recalls are not covered under Peomiz warranty but should be directed to the manufacturer or authorized service center.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":27,"product_id":4,"topic":"Damage Due to Natural Disasters or External Factors","subtopic":"Damage caused by flood, fire, lightning, theft, power surges, pests, or other external\/uncontrollable factors.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":28,"product_id":4,"topic":"Unavailability of Parts","subtopic":"In cases where specific replacement parts are unavailable or discontinued, Peomiz will inform the customer but is not liable for delays or inability to complete the repair.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":29,"product_id":4,"topic":"Customer Negligence or Misuse","subtopic":"Damages caused by misuse, improper maintenance, unauthorized alterations, or customer negligence.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":30,"product_id":4,"topic":"Cosmetic Repairs or Aesthetic Work","subtopic":"Peomiz does not offer painting, polishing, tiling, or repairs unrelated to the core functioning of the appliance or service item unless specified.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null},{"id":31,"product_id":4,"topic":"Third-Party Service Coordination","subtopic":"Peomiz is not responsible for coordinating or guaranteeing services rendered by third-party vendors or specialists outside our professional network.","created_at":"2025-09-19 14:28:25","updated_at":"2025-09-19 14:28:25","deleted_at":null}]

[{"id":162,"product_id":74,"topic":"dffdf","subtopic":"dfdfd","created_at":"2025-12-04 20:02:57","updated_at":"2025-12-04 20:02:57","deleted_at":null}]

[{"id":131,"product_id":5,"topic":"Pre-Existing Damage or Issues","subtopic":"Problems or damages existing prior to the service visit that are unrelated to the booked job are excluded from warranty and service guarantees.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":132,"product_id":5,"topic":"Non-Serviced or Unauthorized Repairs","subtopic":"Services or repairs performed by third parties, unauthorized contractors, or DIY attempts prior to Peomiz\u2019s visit are excluded from coverage or liability.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":133,"product_id":5,"topic":"Structural or Building Modifications","subtopic":"Peomiz does not undertake any structural, electrical, or plumbing modifications requiring municipal permits or licensed contractors beyond standard appliance or equipment repairs.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":134,"product_id":5,"topic":"Consumables and Replaceable Supplies","subtopic":"Items such as batteries, filters, light bulbs, and other consumables unless explicitly included in the service agreement.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":135,"product_id":5,"topic":"Parts Failure Due to Manufacturer Defects","subtopic":"Failures arising from inherent manufacturer defects or recalls are not covered under Peomiz warranty but should be directed to the manufacturer or authorized service center.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":136,"product_id":5,"topic":"Damage Due to Natural Disasters or External Factors","subtopic":"Damage caused by flood, fire, lightning, theft, power surges, pests, or other external\/uncontrollable factors.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":137,"product_id":5,"topic":"Unavailability of Parts","subtopic":"In cases where specific replacement parts are unavailable or discontinued, Peomiz will inform the customer but is not liable for delays or inability to complete the repair.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":138,"product_id":5,"topic":"Customer Negligence or Misuse","subtopic":"Damages caused by misuse, improper maintenance, unauthorized alterations, or customer negligence.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":139,"product_id":5,"topic":"Cosmetic Repairs or Aesthetic Work","subtopic":"Peomiz does not offer painting, polishing, tiling, or repairs unrelated to the core functioning of the appliance or service item unless specified.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null},{"id":140,"product_id":5,"topic":"Third-Party Service Coordination","subtopic":"Peomiz is not responsible for coordinating or guaranteeing services rendered by third-party vendors or specialists outside our professional network.","created_at":"2025-11-21 18:12:06","updated_at":"2025-11-21 18:12:06","deleted_at":null}]

[{"id":42,"product_id":2,"topic":"Pre-Existing Damage or Issues","subtopic":"Problems or damages existing prior to the service visit that are unrelated to the booked job are excluded from warranty and service guarantees.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":43,"product_id":2,"topic":"Non-Serviced or Unauthorized Repairs","subtopic":"Services or repairs performed by third parties, unauthorized contractors, or DIY attempts prior to Peomiz\u2019s visit are excluded from coverage or liability.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":44,"product_id":2,"topic":"Structural or Building Modifications","subtopic":"Peomiz does not undertake any structural, electrical, or plumbing modifications requiring municipal permits or licensed contractors beyond standard appliance or equipment repairs.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":45,"product_id":2,"topic":"Consumables and Replaceable Supplies","subtopic":"Items such as batteries, filters, light bulbs, and other consumables unless explicitly included in the service agreement.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":46,"product_id":2,"topic":"Parts Failure Due to Manufacturer Defects","subtopic":"Failures arising from inherent manufacturer defects or recalls are not covered under Peomiz warranty but should be directed to the manufacturer or authorized service center.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":47,"product_id":2,"topic":"Damage Due to Natural Disasters or External Factors","subtopic":"Damage caused by flood, fire, lightning, theft, power surges, pests, or other external\/uncontrollable factors.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":48,"product_id":2,"topic":"Unavailability of Parts","subtopic":"In cases where specific replacement parts are unavailable or discontinued, Peomiz will inform the customer but is not liable for delays or inability to complete the repair.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":49,"product_id":2,"topic":"Customer Negligence or Misuse","subtopic":"Damages caused by misuse, improper maintenance, unauthorized alterations, or customer negligence.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":50,"product_id":2,"topic":"Cosmetic Repairs or Aesthetic Work","subtopic":"Peomiz does not offer painting, polishing, tiling, or repairs unrelated to the core functioning of the appliance or service item unless specified.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null},{"id":51,"product_id":2,"topic":"Third-Party Service Coordination","subtopic":"Peomiz is not responsible for coordinating or guaranteeing services rendered by third-party vendors or specialists outside our professional network.","created_at":"2025-09-19 14:33:52","updated_at":"2025-09-19 14:33:52","deleted_at":null}]

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